ComplaintsforTwo Men & A Truck "South"

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I hired Two Men in a Truck on Tuesday, 6/3/24 to move furniture from my basement to the first floor of my home. The movers did extensive damage to my home. I recently purchased my home and had all the floors refinished. They were moving the couch through the doorway, broke 2 pieces off the newly dry walled entrance, and then a piece of it was under the leg of the couch and they proceeded to drag the rock on my hardwoods for a 5 foot ***** in my new refinished floor. They also splintered the door going to the basement. What was supposed to take 2.5 hrs took them 6 hours to complete. They told me I paid for insurance but they have not resolved any of this claim. If you could send me an email address, I will forward you all the emails and pictures I have sent to 3 of their managers. My phone calls go unanswered. The company that did my floors told me the floors have to be rebuffed and polyed because it is a *****, not a scratch. He gave me an estimate of $2500 because the furniture will have to be taken out and put back in 5 days, All the curtains I put up will have to come down, not to mention cleaning all the rooms because of the dust from the floors. The movers showed up at my house with not even a s**** driver to move the furniture.

  Business response

  08/01/2024

  ******,

   

  We apologize for not exceeding your expectations on this move and for our lack of follow through.  We have had a management change and are still getting up to speed.  I have been in touch with the office and they will contact you today for next steps toward resolution of your damages.  You can email photos to ******************* and again, our apologies.

  Sincerely,

  *************************

  Marketing Director

   

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired 2 men and a truck to move my house and family on July 25, 2022. The day of the move the driver were 4 hours late, but kept in touch with me giving updates. Once they arrived they went to work. Some of the movers needed to be directed as to how to move certain things. Once they move was completed the person in charged asked me was it okay for them to take a lunch, I asked how long they said about an hour. I only agreed to it because I just wanted it done. It took a total of over 12 hours to move in general. After, theyre lunch break, they showed to the new address about an hour later. After they had moved me and my family in, I paid them electronically and they left. The next day me and my daughter started in packing. I noticed that I had a 2 men and a truck box, which I did not purchase with my things in it. I was later informed that one of me boxes were damaged, in short all of me boxes were damaged but none of the articles were. However, we were missing several items:******** switch dock Telephone iPhone chargers and cords iPad mini 6 series I have reached out to 2 men and a truck several times from July 25th until now. I have had several conversations regarding these items. I informed the manager **** and *** regarding these missing items and that one item ( ******** switch dock) was found. However, the other items were not. I have been asked to send screen shots and receipts of what was missing. I spoke with **** 2 weeks ago he said he was investigating the matter, and would call me back its been 2 weeks. I have left messages and no return calls or a mailed out check which was promised by the supervisor. I also have documentation of phone calls, recorded calls, and text messages to a number which was provided to me per ****.

  Business response

  08/25/2022

  Etoia,

   

  We have interviewed seperately, the movers and driver from your move and have found their stories regarding the days events to all match up.  We have found no trace on our trucks of any items you are claiming are lost.  We have asked you to file a police report and let you know that we are willing to cooperate in an investigation. 

  Sincerely,

  *************************

  Marketing Director

  Customer response

  08/25/2022

  A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  

  I am rejecting the request from 2 men and a truck moving company. I am simply asking for reimbursement of my telephone and Apple chargers. I am not seeking reimbursement for my Apple IPad. I explained this to ********************* the supervisor I have been trying to contact. *****, I was told by ********************* that the company would reimburse me for the items lost due to the movers damaging one of my boxes and replacing it with a 2 men and a truck box. Which I was unaware of. 
  

  I want my reimbursement for the items missing which the receipt was sent to ********************* via a text app. Those items were totaled to almost $100.  ********************* has those receipts sent to him in his possession. He has confirmed with me that he received them.

  Again, reimbursement for the items I had to repurchase ONLY. Not the iPad  

  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  Etoia ********

• Initial Complaint

  08/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company moved our furniture. We paid nearly $10k and they broke some of our furniture, a desk, a dining chairs wall art, glasses and are now refusing to respond to an update on things. I have even said I only care about my dining chair and the desk, can you please replace or repair those. They rarely answer and when they do it is very late. Terrible business, I don’t think every branch is bad, but this one has been awful to deal with.

  Business response

  09/01/2021

  Hi *****,

  Our aplogies that we have not exceeded your expectations on this move.  I know that we do have your desk in stock and it is ready to be delivered.  Our Operations Manager will be in contact.  He does have some options for your chair and will be able to discuss those with you when you are able to conncect.  Please accept our apologies that this process has been delayed.

  Customer response

  09/03/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15817741, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Regards,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩