Business ProfileforMichigan Natural Gas

Michigan Natural Gas scams residents into signing up for their service.A man came to my door on 30 April 2024 saying they represented the ******************************************* They said they were there to lower my payment for 2 months by 1. I was skeptical but my roommate wanted to go for it. I asked or a business card but never received one. I continued to ask why ***** was out visiting clients and not just giving us the discount. They asked for my account number which ***** would already have. This man misrepresented himself multiple times. It was a scam to get me to change gas companies. Many of my neighbors are elderly and Im aware that at least one was duped into signing the contract.Please don't be fooled by MICHIGAN NATRUAL GAS and their scamming behavior.

The customer spoke with a ********************** sales representative on April 30, 2024, about enrolling in the Gas Customer Choice Program. The same day, the customer contacted ********************** requesting cancellation. We assured the customer that their information would be flagged in our database to ensure the customer information would not be processed for enrollment. Michigan Natural Gas received notice of the customers concerns on June 4, 2024, and placed a call to the customer to gather more information regarding the experience with the authorized sales representative on June 5, 2024. The customer insists that she was under the impression that the MNG agent was a Semco employee but admits that she noticed the Michigan Natural Gas name and logo on the contract before signing to authorize the enrollment. The customer confirmed that the agent wore a neon vest, however the customer was unable to recall the branding on the vest. Michigan Natural Gas apologized for any inconvenience and assured the customer that ********************** **************** would be placing a formal complaint on her behalf. The agent involved with the enrollment has been retrained to clearly state the details of the Program, and the importance of compliance.We sincerely regret the customer was not satisfied with the ********************** Program. Michigan Natural Gas takes all compliance issues seriously and will continue to monitor our sales and customer service teams to ensure our high-quality standards are being met.Please let us know if you need additional information concerning this matter.Sincerely, Michigan Natural Gas