Customer ReviewsforLaFontaine Buick GMC Of Ann Arbor

***************** service manager very unprofessional charged my debit card with out my approval and the next day charge it again I believe he was trying to be funny because i said i was going to leave a ****** review and asked was i threatening him Very unprofessional

************* authorized us to diagnosis his vehicle and authorized one day rental totaling $197.00 and gave us his Credit Card information on a signed authorization sheet. Once we had the vehicle diagnosed we called it into his Extended Warranty and the component that failed was not covered. ************* then returned to the Dealership and cancelled his Extended Warranty and told us that he wasn't going to pay his bill and was going to file Bankruptcy on the loan. I explained to ************** that filing bankruptcy doesn't hurt us it hurts his credit. ************** then stated he didn't care about his credit because its c*** anyways. ************* abandoned his vehicle at the Dealership so we ran his Credit Card for the unpaid fee's. The next morning ****************** ******** called in and said she wanted to take care of his bill because she's tired of getting his unpaid bills and she doesn't want this to hurt her credit. After we ran her credit card information we then ran a Credit back to ****************** credit card which was within a 15 hour window of the initial charge. We NEVER ran ***************** credit card twice for charges.

I have have my bank statements to show it was ran twice

How do I get in touch with ****? I recently bought a vehicle site unseen expecting the vehicle was properly inspected. The vehicle has 4 bad tires, a missing lug nut key so I can't even remove the tires to replace them and the audio head unit in the advertising images does not work correctly. I drove all the way from ****, ** four and a half hours to pick up an unsafe vehicle. I should have known what I was in for the moment my sales rep told me they actually lost the original keys to the vehicle and needed to order a new set. Now when I call or text I just get the run around or completely ignored. I'm sure **** would not be pleased with the way my sale went down. I did purchase on my own new matching tires for the rear only to discover the front tires are just as bad. The tires on the rear are 315/35ZR20 made by Lexani. I purchased the same brand new from one of the only places I could find them (Priority Tire). Not only is this appaling that I had to fork out money for new tires immediately after handing over a nice down payment and starting a new loan. I cannot even change these tires because you guys lost the lug key for the Gorilla Auto lug nuts. Here is the image of what was on the vehicle I had to drive 4.5 hours home on. I also added an image of the new Lexani tire for comparison. I have more images as well including the front tires. The weather is supposed to be great this weekend and I can't even drive my new purchase. Since I cannot post images here. I also posted it on ******** as well with attached images. Here is the post: https://www.********.com/search/top?q=lafontaine%20buick%20gmc%20of%20ann%20arbor

We addressed this issue with customer and assisted in covering the cost of the issues even though the claims were false.