Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I used the service 8/23. My resume was all wrong. Anyway, this company went and took my money back in January and I now saw it. I reached out to them and I was told I signed up for services which I didnt. The company refused to issue me back a refund. I asked the company to show me where I signed up because when I check I dont see anything and asked them to show me where I signed up. The company refused. I then went onto the website and the account has been suspended. Now I cannot view what this company says about what I signed up forBusiness response
02/05/2024
Hello. We do not believe this is our customer. We have nothing on file in our billing or account records for her name or email, and the pricing she mentions does not match our products in any way. We are often mistaken by other companies online, and I believe this is the case here. This is the 2nd issue we've had like this in the past month, so please let me know if you prefer we reach out to the clients in these cases or if you do. Thank you for your help and for all you do!Initial Complaint
10/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am very disappointed with resumewriters.com and feel quite foolish for paying the amount of money I did for the outcome I received. My original resume which I copied and pasted was stronger than the resume I received. I would ask a question and get an answer unrelated to what I asked. I told ******** wasn't sure about using the ******** services with her and I received a ******** profile quickly with a "great doing business with you" so I'm stuck paying for the ******** service even though I told her I was not ready to move forward because she ignored my email and sent me a one page document on what to do on ********. I spent $389 for a resume and cover letter that I need to take elsewhere to fix as well as a nonexistent linkedin page. What a disappointment, I was looking forward to strengthening my professional profile and resumewriters.com, specifically ***, took advantage of my situation and my professional profile and career journey has taken a giant step back.Business response
10/19/2022
This doesn't have to be a complaint. Client received a final draft yesterday from the writer. We never heard from her, and we would certainly reassign her to a new writer if he had she contacted us. Thats what she wants, so we can certainly do that to resolve this issue. After filing this complaint, client emailed our help email after hours. This morning we responded and offered to assign a new writer. So, it looks like the issue can be resolved via normal customer service channels.Initial Complaint
04/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I hired ResumeWriters.com to draft a professional resume for me as I entered the job market after attaining my bachelor's degree in accounting. They have not yet gotten back to me with even a rough draft of my resume (it is past the promised due date). My efforts to reach someone from their customer service team have not yet been successful. I feel as though I have been scammed and I want future potential customers to be warned in advance as to what I believe to be deceptive business practices: they take your money, they fail to deliver the product, and they ignore you.Business response
05/06/2022
We did reach out to this client and forwarded her the emails from her writer. Her writer then reached out to her to let her the resume was in progress. Client did receive the resume, went through the revision process, and had agreed to withdraw her complaint after talking with our service department. We believe she is happy with the results, and we apologized for the miscommunication!Customer response
05/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and they are correct, there was a miscommunication. I would like to cancel the complaint.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.