![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSakstrup's Towing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company could not confirm or negate that my personnel property was located in the vehicle that was impounded. I was charged ; $120 .00 for towing less than five miles, a $200.00 fee for holding my car; $35.00 per day, and additional $ ***** fee if someone has to come and fix my flat tire, yet my insurance company have to come come prior to 5:00 p.m.which will cost me an additional fee of $35.00 per day because it is already after 5:00 p.m. so I have to wait the next day per the employee *** this evening. Good grief!Business response
09/13/2023
I spoke with Ms. ************************* on Sept 12th. I answered her questions regarding her impoundment. At her request, I also went out to her vehicle to look inside and see what personal items were on her front seat and to check her tires. This is not a service we typically provide. She was gracious and understood her fees (which she partially understood from her prior discussion with our Dispatcher but had some incorrect or misunderstood fees). I am very surprised to see this complaint as I do not see anything we have done wrong. Our fees are set by the County. Our procedures are not to allow access to our lot after dark unless there is an extenuating circumstance. We have been in business for decades and pride ourselves on running an honest and credible business.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.