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Find a Location

Keep MI Smile has 1 locations, listed below.

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    Business ProfileforKeep MI Smile

    Dental

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 156, Athens, MI 49011
    BBB File Opened:
    4/18/2022

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Paid for two crowns that continually fail. I have been in the office mutliple times for them falling off and turning Grey in color with in the 2 year warranty for the crowns. Had plan to replace crowns along with old corwns so all were done at once and flush, like a reset with more structurly sound teeth. Made my appointment friday 5/3, on 4/30 the ofice manager calls and tell my I need to pay more and it will be another 1200.00$ as this is my fault and they have done me enough favors. I asked for a payment plan because I can not come up with that so soon, they refused. Upon further conversations trying to work it out I say I can pay half of that but shouldnt need to pay it anyway. Now, Office manager and owner refuse to replace the damaged crowns as their simple repairs within two years are still failing and the crowns are still failing off, requiring replacement that shouldve happened long ago. I have used a bite guard and the recommeded prescriptions with the crowns still failing. Manager aggressivly states this is my fault. I have documentation of these issues with in the warranty time frames. Manager (*********) states its my diet and weight or " Possible fractures" no proof of factures though and I am a very fit, and healthy young adult. I have had crowns in the past with zero problems, zero. The two this companty replaced has been a disaster along with treating me very poorly and accusing me of having a attitude when I'm frusterated I spent thosounds and my teeth continue to fall off. They said they will redo the teeth if I pay for all of them and sign a wavier to void any warranty along with going to another company for further dental work. This company also "mistakenly" sent me to collections, They did call and apologize but someone else's ******************* hit my credit. This is very traumatizing when your front teeth continuously fall out. I've had to stick up for myself and ask they do right by me. They refuse unless I pay again and dismissed me from practice.
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