Business ProfileforAva Lane Boutique

Thieves!!! Do NOT order from this place. You pay an exorbitant amount for one pair of jeans, then they charge you shipping. You then want to return the jeans and pay more shipping to send it back. Then you get your refund and they DO NOT reimburse the shipping you originally paid for because its in their policy!!!!!! Can someone please tell me how that makes sense?! Theyre literally STEALING your money. Disgusting and dishonest company. It also takes forever to even get a response from customer service. Stay far, far away from this company.

Hi ****,Thank you for choosing to support our small business. We truly appreciate every customer, and I wanted to take a moment to clarify some details regarding your purchase and review.1.Pricing: The jeans you purchased are priced at the minimum allowed by the vendor. This ensures that we provide our customers with the most competitive pricing available online. We understand that you may feel the price is high, but it was ultimately your choice whether or not to make the purchase.2.Return Policy: Our return policy, which is stated clearly on our website, specifies that we do not refund shipping costs. This policy aligns with most online boutiques. As a small business, covering shipping for try-ons and returns would be unsustainable. However, unlike many boutiques that only offer store credit for returns, we do offer refunds.3.Accusations of Dishonesty and Theft: We take these accusations very seriously. We adhered to our return policy, which was available for review in full before your purchase. Additionally, shipping fees are paid directly to *************** we do not keep this money.4.Communication: We responded to your first email within 15 minutes. Although your second email stated that you would no longer support our business, we still reached out to offer a refund for the $7.95 shipping fee you are upset about, since it was your first order with us. We also tried to contact you by phone to help resolve the situation, but we haven't heard back.We strive to provide the best service to our customers, and we hope this clears up any confusion. Our goal is to make things right, so please feel free to reach out if you'd like to discuss this further.Thanks!ALB