ComplaintsforeProcurement Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
My business signed a contract for services on their ***** web portal in 2022. 3 year contract, $1500 per year.In October 2023 requested to cancel the contract via email due to the fact that their promises were empty ans we had not seen a single lead or sale from their services. Someone named ************************* said no problem, they could issue an early termination agreement we'd have to sign and pay $250 fee to leave the contract. I said great, and that was the last I ever heard. They did not send me this agreement to sign nor tell me how to pay said fee.I followed up on December 28, 2023 after realizing this was still an open action item. They claimed they made "multiple attempts" to contact me and that they had sent the termination agreement but I had never signed it. This is not true. I received no agreement to sign in my email and nothing in the mail either. I pointed out that she could have simply replied to my email to contact me, since after all I had initiated the contact and request to cancel the contract with her. They claim they sent the agreement to an outdated contact email address, which is obviously why I never received it.Now they are claiming that since we did not accept or sign the early termination agreement that is no longer an option, and have sent the full $3000 balance to collections.I want them to honor the early termination agreement they offered to me. If they actually send it to me as I requested, I would sign it.Business response
01/10/2024
The same day the complaint was filed, this customer reached out to me directly. We had multiple emails back and forth to address Mr. ********** concerns.
The result,delivered by 10a the following morning, was:
- removal from collections
- receipt of the overdue invoice payment
- correction of the incorrect point of contact in our CRM
- and assignment of an account manager who will provide coaching on best practices
Our mutual discussions were cordial and effective, keeping this small business as a customer and building a pathway for success. We highly value all our small business partners and are pleased to continue to support **********************.*************************
Chief Strategy Officer
Customer response
01/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.