Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

BluePearl Pet Hospital has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBluePearl Pet Hospital

    Veterinary Internal Medicine

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3412 E Walton Blvd, Auburn Hills, MI 48326
    BBB File Opened:
    2/16/2024

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My 1-year-old dalmation was having a medical emergency. BluePearl saw my dog on 02/03/2024. BluePearl only listed a few services for our price range. I asked for x-rays to know the problem with my dog and was denied due to me being forced to go with a certain plan due to pricing. They gave us two options and included X-rays on the most expensive plan but not the cheap one we were forced to go with, and when asked to get X-rays they said no. They said they knew it was definitely his prostate, that was too enlarged, and was given medication for it. When I asked if it was a bladder stone which is common in dalmations, the Vet told me I was wrong and it was definitely the prostate. They "scanned him" and saw his prostate was enlarged and had no bladder stone. I took my dog to another facility, where they did find a bladder stone and had x-rays done which showed his prostate to be normal-sized. BluePearl knew I was unable to pay over a certain amount and kept insisting I was to medically board my dog there for an undisclosed amount of time for an undisclosed amount of money. My dog was misdiagnosed and was set up to be euthanized the same day by BluePearl. I spoke with 3 different people that day and they all told me different information. One receptionist read off the doctor's notes over the phone stating info that was not relayed to me like how they knew it was a bladder stone due to the catheter not being able to be inserted but then told me it was his prostate. After seeing multiple reviews online for this place I now know many people like me have had the same experience. This place has been notified about my dog being alive and well and them misdiagnosing him but they are unwilling of any help. I followed the vet's orders at BluePearl which was to give my dog select medication I paid for including pain and anti-inflammatory for his prostate issue which was false. They had me believing in them and following their orders for it to all be wrong.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Detroit & Eastern Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.