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Find a Location

Golden Construction, LLC has 1 locations, listed below.

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    Business ProfileforGolden Construction, LLC

    Construction
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/16/2023

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Golden Construction, LLC provides driveway, retaining walls and patio construction services.

    Business Details

    Location of This Business
    Augusta, MI 49012-8809
    BBB File Opened:
    8/29/2023
    Years in Business:
    3
    Business Started:
    2/1/2021
    Business Incorporated:
    2/1/2021
    Accredited Since:
    9/16/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Chuck R.L. Sanders Jr., Owner
    Contact Information

    Principal

    • Mr. Chuck R.L. Sanders Jr., Owner

    Customer Contact

    • Mr. Chuck R.L. Sanders Jr., Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/02/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We are requesting the remaining down payment in the amount of $5,000.00 from the original amount of $10,000.00 which was given in good faith on 4/1/22 to ************************* of Golden Construction. We initially requested the return of our down payment on 3/4/24 when we mutually agreed that Golden Construction is unable to fulfill the building of a deck as previously agreed upon. We followed up via text on 3/18/24 and were told we would have our deposit returned by the end of the month. We asked again for our deposit on 4/8/24 and he responded that he would mail it asap. On 4/12/24 we requested that it be returned by 4/19/24. He responded that he would return $5,000 on 4/19/24 and return the remaining $5,000 on 4/26/24. On 4/27/24 he texted us stating the check is in the mail. On 5/3/24 we texted asking him to confirm the address you mailed the check, as we had not yet received it. He responded by asking for our current address so you could send out a replacement check. It should be noted that our current address is our original address that he completed work at previously, as well as where he picked up the original deposit of $10,000 in 2022. On 5/4/24, we requested that he set up a time to deliver the check to our home in person, to which he agreed. On 5/6/24, and 5/7/24, we again asked him to set up a time. We received a check from Golden Construction in the amount of $5,000 on 5/21/24.He stated via text on 5/17/24 that we would receive the remaining $5,000 within 30 days.On 6/28/24, we offered you the opportunity to work off the $5,000 balance you owe. On7/15/24 he declined the offer to work off the balance and ONCE AGAIN promised to return our money by the end of the week. On 7/29/24 we requested the money be sent today in order to receive it by the end of the week, to which he replied, Will do. As of of 8/2/24 we have not received the $5000.00 balance that ************************* owes to us.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cynthia K

    2 stars

    03/05/2024

    Felt confident of his work at first but the owner, Chuck had very inexperienced workers who got concrete all over my garage door and ruined my plants. They made my sidewalks 10” narrower than they were previous. They took on my neighbors driveway at the same time and left me with an awful finish and poor workmanship. After Chuck got paid, I voiced my concern about the uneven pitted surface in which his worker came back and made it look worse by grinding the finish off in spots. After that he refused to come out and make it right, leaving me with a poorly finished driveway. After multiple attempts of reaching out to Chuck, he never returned to make it right. Very disappointed in his workmanship and unwillingness to provide a service and product that we paid for.

    Golden Construction, LLC Response

    03/06/2024

    We sincerely apologize that you did not have a positive experience with our company. We pride ourselves on quality and customer service. If there's anything we can do, please reach out to us. Thank you.

    Local BBB

    BBB in Western Michigan

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