ComplaintsforGolden Construction, LLC

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We are requesting the remaining down payment in the amount of $5,000.00 from the original amount of $10,000.00 which was given in good faith on 4/1/22 to ************************* of Golden Construction. We initially requested the return of our down payment on 3/4/24 when we mutually agreed that Golden Construction is unable to fulfill the building of a deck as previously agreed upon. We followed up via text on 3/18/24 and were told we would have our deposit returned by the end of the month. We asked again for our deposit on 4/8/24 and he responded that he would mail it asap. On 4/12/24 we requested that it be returned by 4/19/24. He responded that he would return $5,000 on 4/19/24 and return the remaining $5,000 on 4/26/24. On 4/27/24 he texted us stating the check is in the mail. On 5/3/24 we texted asking him to confirm the address you mailed the check, as we had not yet received it. He responded by asking for our current address so you could send out a replacement check. It should be noted that our current address is our original address that he completed work at previously, as well as where he picked up the original deposit of $10,000 in 2022. On 5/4/24, we requested that he set up a time to deliver the check to our home in person, to which he agreed. On 5/6/24, and 5/7/24, we again asked him to set up a time. We received a check from Golden Construction in the amount of $5,000 on 5/21/24.He stated via text on 5/17/24 that we would receive the remaining $5,000 within 30 days.On 6/28/24, we offered you the opportunity to work off the $5,000 balance you owe. On7/15/24 he declined the offer to work off the balance and ONCE AGAIN promised to return our money by the end of the week. On 7/29/24 we requested the money be sent today in order to receive it by the end of the week, to which he replied, Will do. As of of 8/2/24 we have not received the $5000.00 balance that ************************* owes to us.

  Customer response

  08/08/2024

  Upon filing the complaint to the BBB and letting ************************* of Golden Construction know that our next steps would be airing our grievances over social media and legal action, ***** agreed to pay the remaining $5000.00 owed to us.  We receive the check and deposited it on August 7, 2024.  At this time, it appears that the check has cleared and our interactions with ************************* and Golden Construction are complete.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩