ComplaintsforHovey’s Home Improvement, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
********************* took $11,500 as a down payment for a garage to be built in April 2023. I was in contact with ********************* stated that the build would start in June, then July, and then communication stopped from *****. He would not return calls, texts, and emails. I, as well as others, got an email stating that ******* Home Improvement was going out of business and refunds would try to be returned. There has been no further communication or a refund initiated.Date of transaction: 4/12/23, MSUFCU check #**** cleared on 4/13/23, Amount paid to *****:$11,500, ***** committed to provide the building of a garage, paid for the job and the job was never started. ********************* sent an email stating he was going out of business, no further contact.Initial Complaint
09/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In March of 2023 we met ********************* at the home and garden show where he was showcasing his business ******* home improvement **** At that time I took his information as we had two cabins on our ***************** that were in need of full renovations. In April 2023 we called ************************* Home improvement **** and met with ********************* to go over our needs and hired him to do the renovations at which time we gave a deposit of $36,000. We were told at that time that we were scheduled to have our project started the week after labor day. We met again in June to finalize project details and we were told that they were running two weeks behind and we were scheduled to have our project to start the first week in September. Well that never happened and we were not contacted by ********************* either. We called and texted ************* several times with no communication back, until my last text message stating that we would be taking him to court for our money back. At that time he told me that he had to shut down his business and did not have our deposit to give back to us! ********************* is a scam artist in my opinion that has scammed several people out of their money!Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid a deposit beginning of May and was told it would be end of June early of July and never had any communication after that. Had to contact him and he claim to be running behind. So we waited and still no word when he would start until I got ahold of him again. Then he said he had us on for 8/7 and never showed or contacted us he wasnt coming. Now we would like our deposit back. He sure was in contact right away to come get our deposit. No communication skills at all. Do not even earn the one star I had to give!!!Initial Complaint
08/14/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In May we entered into a contractual agreement with ********************* of ***** Home Inprovements for a full kitchen and bath remodel. We gave ***** a down payment of over $30, 000 and was placed on the construction schedule. On Monday, August 14 , 2023, 1 week before construction was to begin we received the following e-mail from ********************* "In light of the perils my company is facing. I believe I am going to have to close the company. Unfortunately, I do not have the funds to reimburse you right away. I will be selling off company assets to begin returning deposits to customers." Zero money was spent by ***** on our project nor was any work performed. we want a full reimbursement of our deposit.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
13536 Main St
Bath, MI 48808-9464
Business hours
Today,9:00 AM - 5:00 AM
MMonday | 9:00 AM - 5:00 AM |
---|---|
TTuesday | 9:00 AM - 5:00 AM |
WWednesday | 9:00 AM - 5:00 AM |
ThThursday | 9:00 AM - 5:00 AM |
FFriday | 9:00 AM - 5:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.