Business ProfileforKellogg Community Credit Union

I hope this message finds you well. My name is ***********************, and I am writing to address the **** dispute (Case Number: ID *********** initial dispute initiated on January 30th, 2024, the second dispute was filed on March 18th, 2024, regarding a transaction with Chrysler Southfield Dealership. Upon visiting the dealership, I reported a concerning issue with my vehicle noticeable shaking while driving. Following their diagnostic test, I authorized payment for a wheel alignment and brake rods replacement as advised. However, upon driving home, the issue persisted. Despite attempts to resolve with the dealership, the problem remained. Seeking a second opinion from Discount Tire, it was revealed that one rim was bent, rendering the wheel alignment unnecessary. After their recommended services, the issue was resolved. Despite efforts and communication with my bank Kellogg Community Credit Union, the resolution was not attained where the denial overlooked the core issue. Please refer to the condition on ****************** Guidelines for **** Merchants: 13.3 page 40 on "Not as Described or Defective Merchandise/Services", where the merchant may have to include a third party opinion and provide specific information to refute my claim if the issue was quality where the Dealership only provided an itemized list. The dealership failed to provide proof of a TEST DRIVE after fixing the "issues" to ensure that it was resolved. For this regard, I have reached out to the Michigan Attorney General for Consumer Complaints to resolve this matter. I respectfully request a re-evaluation of this dispute, even if the dispute is resolved with less than my desired amount. I have attached all information needed. The issue was because the services were not rendered and defective as my vehicle still had issues after. Thank you for your attention to this matter.Sincerely, ***********************