ComplaintsforStreamline Exteriors

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In April 2023, I engaged Streamline Exteriors in an agreement to provide gutter guard for my home in ***************, ** at a cost of $2,041.86. I felt confident about the project, so I provided him with a check for $1,000; but, had no confirmed start date. Over the next few weeks, several equipment in my home became defective and had to be replaced, depleting the remainder of the funds I had budgeted for this project. I contacted my representative and advised we'd have to hold off on the project because of lack of funds. He was okay with it. I wasn't able to get the expected funds for the execution of the project; so, I called a few weeks later to let him know that we will no longer proceed with the project and he claimed he understood; but, would like compensation for his gas to come and complete the estimate and he would refund the remainder. I asked how much he wanted and he said $100. I told he could take $200, because I'm truly sorry for the inconvenience and appreciated his understanding. He said he would require 2 weeks to get the money together.Approximately 3 weeks later I contacted him and he said he still needed more time. 2 weeks later I contacted him requesting a time-frame for the refund and he said he just doesn't have it as yet and he would contact me as soon as he does. About a month later my wife contacted him for an update and he told her he did not say he was going to provide a refund. I've since tried to call him a few times and the phone somehow keeps getting disconnected. I still want to keep my word and have him keep the $200; but, I would love the remainder be refunded. Any help you can provide will be greatly appreciated.

  Business response

  01/23/2024

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or miscommunication that *** have occurred during the process. We value your business and want to ensure that we find a resolution that is fair and satisfactory for both parties.
  
  After reviewing the details of your project, we understand that unforeseen circumstances arose, resulting in a delay and ultimately the cancellation of the project. We appreciate your efforts in keeping us informed about the situation and your willingness to compensate us for our time and effort in providing the estimate.
  
  We apologize for any confusion regarding the refund. Our representative should have been more clear in their communication with you. 
  
  To rectify this situation, we propose the following solutions:
  
  Communication: We apologize for any lack of communication and the difficulty you have experienced in reaching us. Moving forward, we will ensure that our lines of communication are open and responsive. We will provide you with regular updates on the progress of the situation and be available to address any concerns or questions you *** have. 
  
  We understand the frustration and inconvenience this situation has caused you, and we sincerely apologize for any inconvenience or stress it *** have caused. We value your satisfaction as a customer and want to make things right.
  
  We are committed to resolving this matter to your satisfaction and appreciate your patience and understanding. We will be in contact as soon as possible to make sure that we come up with a solution for our problem.
  
  Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.
  
  Sincerely,
  Streamline Exteriors L.L.C
  

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