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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Service was started 6/27/23. The owner promised to come back the next day for corrections and to finish the job. He never showed up and refuses to answer any of my calls. I demanded a receipt and he still has nor given me a receipt f or the **** that was paid. H e also gave me a quote of **** but charged my husband **** when I was not around. The closet beams have fallen apart leaving my items on the floor.Business response
10/12/2023
Hello ***** I am going to be totally honest with you about the whole situation. The woman I was working for was very disrespectful, when I provided the work for her I had done everything I was asked to do and more. There were several others tasks that were completed that didnt even pertain to the job at hand. After I had completed what I was supposed to I made a suggestion for some extra support on a closet beam to hang her jackets because it was so much weight. I had planned on going back and putting them up no problem but had explained to her I had something on my schedule the next day and it wouldnt be until after work. The next morning I was at Lowes grabbing a few things for the job I had to complete that day and my phone was in the truck, when I got back into my truck I had missed phone calls with voicemails including threats. So to sum everything up she got more then what she asked for initially, she made very smart remarks and was disrespectful about the situation, after I received the phone calls and the way she was speaking I did not feel comfortable going back over there. The job I was asked to do was complete, the supports were a extra precaution for her which could have been done.Customer response
10/17/2023
Complaint: 20284337
I am rejecting this response because: it is all lies. There are other complaints regarding this company. I am disabled and unable to be a threat to anyone. This company takes advantage of seniors. He does not complete any jobs he was hired for. Once I paid him he never came back to finish the job. It was three workers painting a small guest bathroom and in the end I was charged **** with a promise to complete the work. But he ignored all my communications
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.