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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
June 22 2024 Wedding Being a 2024 bride and planning our wedding. Our original contact with **** and ***** was pleasant and helpful in person. However as the big day approached the week of, Communication solely lacked. The day of set up they showed up 2 hours late. Which extended the set up to the next day, again late. We paid for delivery and set up. They did set up the tent, however the heavy tables and chairs was left to our family and decorator to complete. Their inventory arrived dirty, sticky and the ice table was filthy. The 2 chandeliers never arrived that we paid for. After the event, we contacted **** and was confronted with him being very unprofessional, argumentative and he didnt see the issue or take any responsibility for his teams actions. Not to mention his team showed up and spent most of the day on their phones while setting up. This company i would not recommend, they have along way to go to understand their customer and to listen to their needs. They maybe the cheapest around.. however you get what you pay for. Spend your money elsewhere to avoid unnecessary stress and anxiety. Very unprofessional from the owner down to his team. Do not rent here.We asked for a 10% refund for lack of set up and for our stressful experience, items reserved not being delivered and the dirty inventory that was brought to the event. So far only $200 has been returned of the *****.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.