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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The business ran my credit 8 times after stating 5-6 I didnt want them to pull my credit. Im a first time buyer and with me also being a woman I was taking advantage of. I was told I they needed my information to see what I will get an approve me if did want to buy a car! I told the salesman I dont want you guys to run my credit he stated it will be a soft pull I get home to see he pulled it 8 times running my credit for banks approval! I called up there and talked to the manager and he apologized and also stated the guy that was helping was old and not from here he also stated that its easy to get it taken off your credit, I did it before through credit karmaBusiness response
05/01/2024
To whom it may concern.
In response to complaint ********. ****************** came to our dealership and filled out and signed a credit application. She explained what she had to work with as far as a down payment and where she wanted to be for monthly payments. To be able to provide her detailed payment options we submitted her to some of our lenders for approval to be able to give her accurate payment options. We submitted it to multiple lenders to get her the best financing terms we could to fit her needs. She left the dealership without purchasing a vehicle. ****************** called us the following day to say she was no longer interested in perusing financing options or purchasing a vehicle. We stopped any attempts at that point.
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 4:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.