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Find a Location

Outdoor Adventures, Inc. has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOutdoor Adventures, Inc.

    Campgrounds
    Multi Location Business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Outdoor Adventures Notice of Intended Action

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

     

    On 08/07/2019 the State of Michigan’s Department of the Attorney General’s Corporate Oversight Division filed a Notice of Intended Action. Charges filed allege the business is in violation of Michigan’s Consumer Protection Act, MCL 445.901 et seq. law by engaging in unfair trade practices, including but not limited to:

     

    • Causing a probability of confusion or misunderstanding about the legal rights, obligations, or remedies of a party to a transaction;
    • Causing probability of confusion or misunderstanding about the terms or conditions of credit if credit is extended in a transaction;
    • Failing … to promptly restore … a deposit, down payment, or other payment ….
    • Gross discrepancies between the oral presentations of the seller and the written agreement covering the same transaction; and,
    • Causing coercion and duress as the result of the time and nature of a sales presentation.

     

    The matter is pending. For more details go to:  https://www.michigan.gov/ag/0,4534,7-359-92297_92299-504335--,00.html

     

    Alert:
    BBB files indicate that this business has a pattern of complaints concerning contracts, customer service, sales, and marketing. On July 30, 2021, BBB submitted a pattern of complaint and clarifying questions to the company, encouraging them to address the pattern of complaints. The business responded to BBB's letters but declined to provide specific responses to the pattern of complaint and clarifying questions about the business' practices. 

    At-a-glance

    Customer Reviews

    1.32/5stars

    Average of 37 Customer Reviews

    Customer Complaints

    60 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Outdoor Adventures, Inc. has 13 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      800 Washington Ave Ste 200, Bay City, MI 48708-5720
      BBB File Opened:
      4/3/1995
      Years in Business:
      29
      Business Started:
      2/6/1995
      Business Incorporated:
      2/6/1995
      Type of Entity:
      Corporation
      Alternate Business Name
      • Outdoor Adventures Saginaw Bay
      • Outdoor Adventures Lake North
      • Outdoor Adventures
      Business Management
      • Mr. Alex Webber, Accounts Payable Manager
      • Gregory King, Owner
      • Jason King, CEO
      Contact Information

      Principal

      • Jason King, CEO
      Additional Contact Information

      Fax Numbers

      • (989) 671-1666
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      60 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/24/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Beware of this company. They are just another greedy corporation masking as a "family owned company." We have a lifetime membership at a campground in ********. I received a phone call on 6/24/24 in the middle of camping season that the campground was purchased by Outdoor Adventures, Inc. in ********. I have received no other calls, emails, or communication from the company. The contact center employee stated that they had changed the entire reservation system for our campground, and are now "assigning sites." This is NOT the membership we signed up for, and why would a company make these changes in the middle of the operating season? That is not how a merger/acquisition process normally takes place; there is normally a transition period. When I requested cancellation information, I was not provided with anything. The call center employee said she would "put in a case" for another department to call me back to "discuss my options." This is disturbing and has disrupted our entire summer of camping. Absolutely do not do business with this shady company.
      Read More

      Customer Reviews

      37 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chuck S

      1 star

      06/27/2024

      Beware Outdoor Adventures is under investigation for business practices that violate Consumer Protection Act. They use high pressure sales to rope you in then make promises they will not keep. They recently bought a campground in ** and are continuing these practices. The ** in NY state has been notified and hopefully she will also begin an investigation into this company and it's shady practices

      Outdoor Adventures, Inc. Response

      06/28/2024

      ****************, we are unable to locate a member file for you at this time. Please reach out to us directly to work with us on your concerns. We can be reached by calling ************** or ********************************** Thank you.

      Local BBB

      BBB of Detroit & Eastern Michigan

      BBB Reports On

      BBB reports on known marketplace practices.

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