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          Find a Location

          Thelen Auto has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Thelen Auto

              4191 N Euclid Ave Bay City, MI 48706-2408

            • Thelen Auto

              1112 N Euclid Ave Bay City, MI 48706-2468

            Business ProfileThelen Auto

            New Car Dealers
            Multi Location Business

            Contact Information

            4191 N Euclid Ave

            Bay City, MI 48706-2408

            Visit Website
            (989) 414-2711

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Thelen Auto has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Thelen Auto

                4191 N Euclid Ave Bay City, MI 48706-2408

              • Thelen Auto

                1112 N Euclid Ave Bay City, MI 48706-2468

              Location of This Business
              4191 N Euclid Ave, Bay City, MI 48706-2408
              BBB File Opened:
              9/18/1995
              Years in Business:
              61
              Business Started:
              8/2/1963
              Business Incorporated:
              8/2/1963
              Type of Entity:
              Corporation
              Alternate Business Name
              • Thelen, Inc.
              • Thelen Chrysler Plymouth Dodge
              • Thelen Honda
              • Thelen Mazda Subaru Volkswagen Audi
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Thelen Jeep/Ram Dealership in ******** has had my 2012 Dodge Ram truck since late June of 2024. The truck is still not repaired as of today's date. I have spoken to both the Thelen ****************** and Dodge Customer support numerous times regarding the delayed repair time. The Dodge Customer Support case # is ********. The dealership service department has given numerous dates that the work will be completed but has yet to get the job done. They have not even contacted me one time to advise me of the status. I have had to call them repeatedly over the past two months to find out if it has been repaired and I just get excuse after excuse as to why the work is not completed. In February of 2022, Thelen had this same vehicle for over 4 months to complete a repair. I have asked for a loaner but they deny that request. They are supposed to provide a loaner per the max life warranty, which was purchased from Dodge Ram when the truck was purchased. The warranty contract # is LWM100N.
              Read More
              Read 10 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gary P

              10/03/2024

              Terrible ****************** Avoid ********************** ****!If I could give zero stars, I would. My experience with Thelen **** has been nothing short of a nightmare. They had my **** Q7 for 5 months waiting on a part that they never seemed to prioritize. There were no efforts to expedite the part, no suggestions for alternatives, and worst of all, they never offered a loaner vehicle despite the unacceptable delay.Throughout this ordeal, the dealership failed to provide any updates on the status of my car. I was forced to chase them down for information, and not once did they apologize for the inconvenience. To make matters worse, I had to purchase a used car just to get to work because of their complete disregard for my situation. This level of incompetence and lack of customer care is absolutely unacceptable.If you value your time, money, and peace of mind, do yourself a favor and avoid Thelen **** at all costs. They clearly dont care about their customers or their vehicles.
              Read 6 More Customer Reviews

              Local BBB

              BBB of Detroit & Eastern Michigan

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