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ComplaintsforCult One Recording
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Complaint Details
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Initial Complaint
06/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order, #********, with this company on May 17, 2023 for 7, KAM ST2 2000-2010 used microphones. These were listed with a company, REVERB.com that sells used audio equipment. On May 24 I emailed ***************************** as to why these have not shipped. He emailed me back on May 24 saying a **** tracking number was issued on May 20. A **** tracking No. ********************** was issued. Package was never picked up by **** according to tracking info. A phone No. ************ goes straight to an voicemail. Left message, no response.I've left numerous emails to REVERB.org, ( Out of ************ ), with no response from them concerning the Cult One order. I had ordered another item through REVERB the same day. I had no trouble receiving that order.After two weeks of inquiry, I am turning to you, BBB, to help resolve this matter. At least put them on the radar so no one else will be burned by their bad morals. "CULT ONE", should have been a dead give-a-way!I am contacting my ******************* to file a complaint with them.Thank you for your assistance in this matter.********************* ******, *****Business response
08/03/2023
20181736 Cult One Record is a non profit and does not do retail sales. This was a private sale and by ****** and money was returned by Reverb within 30 days.
Sent from ******************************;
Customer response
08/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. All transactions with this company are finished.
Regards,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.