Business Profilefor1UP Games and Repairs

On November 11, 2021, BBB serving Eastern Michigan and Upper Peninsula requested the business substantiate, modify, or discontinue claims advertised on the company website, https://www.1upgamesbc.com/. The business website advertises a "30-day Satisfaction Guarantee", a "90-day Warranty", and "Lifetime Warranty". As of February 10, 2022, the business failed to respond to our requests.

According to the BBB Code of Advertising, when an advertisement references a warranty or guarantee the business must make the complete details available to consumers prior to purchase, either through its website, store, or by phone or mail. When the term "satisfaction guarantee" is advertised, the business should give a full refund if the customer is not satisfied.

BBB Code of Advertising Section 20. Warranties or Guarantees: 20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.” 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

A full version of the BBB Code of Advertising is available at https://www.bbb.org/code-of-advertising