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ComplaintsforSERVPRO of Berrien County
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Complaint Details
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Initial Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
3 years ago my stepmothers house burned. It was basically a total remodel. The house is still not done. She is 83. She stayed in a low rent dump for over 6 months then left for CA to stay with her daughter until her home is done. Communication with Servpro has been horrible and I have no idea where we stand now. We have been advised to hire a contractor to finish the house and give Servpro the bill. Servpro will not communicate the dollar amount available. My stepmom is out thousands of out of pocket dollars for rents, etc and yet we still do not have an occupancy permit or a completed house. To me, it is borderline discrimination since all contact has been with my stepmoms neighbor and myself with no man in the picture, let alone my stepmom being 83. I hate to use that card, but Im at a loss as to the time frame to complete, the communication efforts and the desire for answers on our part.Business response
10/13/2023
The job has since been completed to customer's satisfaction. We had an on-site meeting shortly after receiving above complaint to get everyone on the same page and in the direction to complete job.
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Contact Information
Business hours
Today,Open 24 Hours
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.