ComplaintsforEase Living

• Initial Complaint

  01/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am 81 female, sadly now an above knee amputee.I ordered a carbon fiber lightweight ****** from Ease Living on November 14. 2021. paid $664.00 charged to my Amex.It arrived in a very damaged box.I notified Ease living immediately as the back left wheel on the ****** would not turn or operate correctly.The left handle is also difficult to extend. There have been continuous emails back and forth from November to today january25. 2022 And some phone calls. They have asked for videos on Two occasions to demonstrate the damage. We have complied each time, now there is another request for videos. Apparently the previous videos were not long enough,!! All I ask is to have my money refunded, I cannot use this ****** not only is it damaged. It is unsafe, it would cause me to fall..I do not consider this Ease living, this is a very stressful situation. I thought I was purchasing from a company that represented integrity.

  Business response

  02/06/2022

  The videos the customer sent were sent to the manufacturer who stated the ****** is not in fact damaged and sent instructions on how to use the ******. The customer is also able to return the ****** which she has declined to do. It seems she wants a refund for for a product she also wants to keep which just isn't how the world works. She is welcome to return the ****** for a full refund but I do not allow customers to keep products and get their money back. 

  Customer response

  02/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  10/04/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Predatory practices victimizing seniors who dont take time to read fine print. Sell products based on size and run up a fortune in shipping, all while marketing exclusively to seniors who do not understand or even know how to find the fine print that details their absurd policies.

  Business response

  10/05/2021

  1- Shipping costs and return policies are clearly stated and are not at all misleading. Here is a link to the page with the policies - https://www.easeliving.com/pages/shipping  I am a small business, and like many small businesses can not absorb return shipping unless there is an error on my part. No where on the site does it say free return shipping. This customer has experienced free return shipping in the past with other large retailers and seems to think that means everyone does it.
  I will copy and paste the policy from the site (condensed for space):Ease Living Simple 30 day Return Policy - At Ease Living we want you to love your purchase. If you have any issues or change your mind within 30 days of purchase, please go to the return portal HERE to start your return. Products must be returned with their packaging unless different arrangements are made in advance. Bathroom products can not be returned for health and hygiene reasons. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  2- I have ****s of customers- many of whom are seniors- that have no issues with my site and have many repeat customers. I have a customer service team that is kind and helpful if people have questions or need extra assistance.

  3- the socks that were ordered come in 2 sizes regular and plus. 
  
  This customer sent me 17 harassing emails in less than 24 hours. Calling me names. They just recently called my personal cell and have started posting untrue slanderous things on social media. If this person contacts and harasses me again, I will involve my lawyer and the police.

  Customer response

  10/05/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business

  I do not have and never called her cell phone number   I made 3 social media posts which are my opinion   When she refused to acknowledge my first email because she deemed me too upset (cause I felt my Mom was ripped off) yeah I got upset. Professional companies apologize. She blamed us.  So unprofessional and cold.
  

  I guess she leaves me no grounds to appeal  enjoy your ill earned $30 ************ learned to not shop little guys  so sad   

   

  Regards,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩