ComplaintsforSpectrum Health Big Rapids Hospital Family Medicine
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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on january 15th i slipped and fell and broke my shoulder in 3 spots, the er doctor sent me home with a very cheap sling and prescription for a much better one. The very next day we went and picked up the new one. about 2 months later i received a bill from the hanger clinic who spectrum/corewell health subs out some of their medical supplies to. The sling i received is $7.29 at carelink medical supplies right in big rapids, the bill i got was for $303.00. I called the hospital and nobody could even tell me what sling i received, the hanger clinic said the same thing. They said a certain billing code was used but their isnt a certain sling attached to it. you can ****** the sling and see that there are over 1000 places that have it for under $14.99 all over the country. Its absurd that spectrum allows the hanger clinic rip off their patients like this with this extreme price gouging, its even worse when i called nobody would even look into it or try to do anything.Business response
06/04/2024
Thank you for sharing this with us. Corewell Health appreciates the opportunity to review and respond to concerns. It is our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect patient privacy, we are unable to share details surrounding our review and resolution of this matter. We left them a voicemail, but they may also contact us toll-free at ************ or ****************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.