Business ProfileforLightRx

Complaint Regarding Unauthorized Hard Pull on Credit Dear LightRx Management,I am writing to express my dissatisfaction with the services provided by your company. On July 12, the technician and the office manager offered me additional services and suggested I look into financing options. They both assured me that this would not result in a hard pull on my credit. I was very clear that I DID NOT WANT A HARD PULL ON MY CREDIT. I used the ** Code for Affirm and since I have a current line of credit the steps were quick. The office manager inputted my personal information for Care Credit. She did ask for my social security number and I hesitated. My hesitation was Affirm didnt ask, but then I thought well I have an open line of credit with them. The office manager could tell I was uncomfortable and she said MULTIPLE times it is only an inquiry until you are prepared to sign the contract.Despite these assurances, I received a notification alert from TransUnion and Lending Tree that a hard pull has been made on my credit report. As you are aware, hard pulls can negatively impact a credit score, potentially affecting future financial opportunities.This discrepancy between what I was told and what actually occurred is unacceptable. I request an immediate investigation into this matter and appropriate actions to rectify the situation. Additionally, I expect that steps will be taken to prevent this from happening to other customers in the future.I look forward to your prompt response and resolution of this issue.