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ComplaintsforMycharge
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought this charger at ****** and it was recalled. Followed proper recall replacement procedures established by mycharge. This required me to cut the cords on the old charger so it cannot be used. I received confirmation from mycharge on 7/8 that it was approves as part of recall. Its 8/8 and just spoke with mycharge who says it has not been shipped yet. They say allow 4-6 weeks for shipping. I asked that they send it sooner when I received notification of their approval on 7/8. This charger is needed for an upcoming trip. So now I need to go out and buy a new charger for my trip. Whats the point of a replacement charger when I have to purchase a new charger anyways. Their policy makes no sense and why would they wait until the very last minute to ship it? This place and their policy needs to be looked at. Should have just kept the old charger.Business response
08/16/2024
We are working with the customer and she was approved for a replacement but we are waiting on our next set of replacements to come in. I did contact her to offer a gift card instead of waiting since we did not make her travel timing.Customer response
08/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
MyCharge issues a ****** recall on their powerbanks. I cut my wires and sent them a photo but havent heard back anything in weeks. I've emailed them several time but they continue to ignore my requests on if they are going to send me an updated unitBusiness response
08/12/2024
He is part of the **** recall and we have responded to him on July 20th requesting more information as the photo he sent was not legible. He sent the photo and I personally replied on July 22nd approving his submission and telling him it would be approximately 4 to 6 weeks for the replacement as we are awaiting another shipment. We are upgrading and sending out a more powerful unit and a coupon as well for future use.
He has since requested a new address for the replacement to be sent and I have sent him a follow up email so I can change his file for him.Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a myCharge cell phone charger from an **** store at cost of $59.99. The charger does perform as advertised. I contacted the **** store but was told the device I purchased was beyond the 2 week window of replacement or refund and I needed to contact myCharge. I sent my Charge an e-mail (as no phone number is available for customer service) on Oct. 14 and was informed via e-mail from myCharge that I would be contacted with ***** hours. I never received the call from myCharge and reached out again on Oct.31 to no avail. I am seeking a full refund since this phone charger does not work as advertised. The charger is advertised as being able to charge itself and the phone simultaneously but it does not perform this function; the device in fact drains the phone it is trying to charge.Business response
12/05/2022
Regarding ************************************ our customer service rep read his reply as the trouble shooting techniques corrected the issue when in fact they did not. ************** filed the complaint with BBB instead of reaching back out to our customer service team to correct the issue. We have reached out to ************** via email we had on file and apologized for this misunderstanding. We also advise that his unit is under our limited warranty, and we have issued a new replacement unit on order number ***** with tracking information sent.
Thank you for your time in advance,
Customer response
12/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
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Customer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.