Business ProfileforAmerican House Bloomfield LLC

I am a daughter of parents that live at the American House ********* Independent Senior Living in ********** ********.They have been there 2 1/2 years This past year and not anything to do with Covid the place has been horrific.They dont have help in the kitchen or housekeeping help. They are suppose to receive 2 meals a day 7 days a week in the dining room, but have not. I understand the issue with places unable to staff But this place had people working there for a long time and quit! Every time they hire they quit! So there is more to it then money and COVID! There is something going on that we dont know about and must be the conditions! However, most of the year they have had to eat in their rooms with food delivered in styrofoam due to no kitchen staff!!! Still not eating everyday in dining room and now all kitchen staff has quit except one and the front office staff have been working in the kitchen and serving the food!!!! But now eating again in rooms and food being catered due to no staff! Food is awful and half the time dont receive their full meal!In regards to housekeeping they are suppose to have rooms cleaned twice a month!!! What a joke 2 housekeepers for the whole place They are lucky they get their rooms cleaned at all!! My parents did not have their room cleaned the whole month of December. That is a sanitary issue along with Covid!!!! But we pay a caretaker to help them and she cleans but the other residents who knows! This is also happening on the assisted living side as well!These seniors pay a lot to live there And now they have the nerve to increase their rent 6%!!! They have not been receiving any benefits they pay for and have not for over a year!! Where did all the money go because they have not been paying help for over a year! Lack of activities! Suppose to have a nurse available but have not for about 1. 1/2 years.We have spoken to upper management at headquarters and they do nothing! So these seniors are being taken advantage of and not receiving what they are paying for and having to pay more money for what! This money obviously is going into someones pocket and I am sure upper management gets paid very my well and hot nice day raises this past year!I just want to make people be aware I feel sorry for these seniors and my parents are there! I am a nurse and seniors have to be taken care of or nobody will and not taken advantage of!Thank you