Business ProfileforTubKote Bathtub Refinishing

TubKote.com Pristine Bathtub Refinishing did a tub "reglaze" on Tuesday, November 23, 2021. We paid them with a personal check, the requested amount of $800 upon completion of their work before they left the house. For that $800, they committed to reglaze the bathtub and surrounding tile in the master bathroom. Upon payment, we were given a receipt which included a warranty as well as "warranty care and maintenance guidelines". The warranty states that "TubKote will warranty the surface.....providing customer has maintained surface as recommended". One of the recommendations is to not use the the surface for a minimum of 24 hours. On approximately December 17th, we lined the tub with heavy moving blankets in order to protect the surface, in case a tool or part dropped during our re-installation of the faucet and shower head. Nothing dropped during re-installation. We ran water to ensure all parts were properly installed. We dabbed water up with soft cloth. Upon doing so, 3 pieces of reglaze material came off. We have not touched the tub or shower since that day. Upon explaining by voice mail that there is flaking in the tub and requesting a phone call back to discuss issue, the company has not called back. I have received text messages stating that the problem is "impact chipping", which is not covered under warranty. Several more phone calls by me have not been returned. Text messages have been sent by the company stating that either I will have to buy porcelain touch up paint myself, or pay them $140 + $50 trip charge + $90 per hour for them to do the repair. I have called and texted, requesting he come and look in person to see that these are not "impact chips", as opposed to making his determination based on a photo which doesn't clearly show the problem. They have neither answered nor returned my calls, nor have they responded to my last text on January 6, in which I suggested that a phone conversation would be most prudent in this situation.