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ComplaintsforSpruce Trees Direct
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Complaint Details
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Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased 5 spruce trees and **** planted them, however they died within 1 year. I contacted **** and he said he would work with me. I sent pictures, asked for then to be replaced last year or give my money back, and he never returned my call last summer. During my last phone conversation this spring he hung up on me after we became irritated with each other about the situation. I had a landscaper come to assess my situation and was told that we needed fresh dirt planted in that area because we are on ***** and the trees potentially became sick from the lime in the ground, based on the location near the drainpipes/easement. I cannot file with Cook County ** ******'s attorney because his business is based out of state. I paid approx $1400 cash (from memory), never received a receipt, and am not willing to call him again unless I have assistance. I even called the ********************************** to ask for guidance, as his tree lot is located in that town.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.