ComplaintsforClassic Car Deals, LLC

• Initial Complaint

  06/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Classic Car Deals served as broker for my purchase of a vintage auto in Sept 2022. Brokers website listed the vehicle as having the original manual 4 speed and Factory 283 v8. Written responses and recorded phone calls confirmed the car has the original motor and transmission and all the repair records, original manual. The purchase price of the car was based on the agreement that the car was as advertised. That was not what was delivered. The engine and transmission are not original and no paperwork, records, or manual were ever received. These factors are very important toward the value of vintage cars and, in this case, the difference in value is approximately $20,000, based on comparable sales. The deal that the broker coordinated was fraudulent. Brokers are used to provide a degree of security. I have attempted for months to have the broker work with me to get the seller to provide a partial refund to account for the incorrect and missing items from the purchase. I have asked them if they had a consignment agreement with the seller that has legal enforcement provisions in the event of seller fraud. As the broker, they need to take the measures necessary to complete the transaction satisfactorily and without fraud. After months of pursuit, I got the broker to very reluctantly send the seller a demand letter. The seller ignored the letter and the broker has advised that is all they can do. I have never received a clear response about the enforcement possibilities in the sellers consignment agreement. The broker must do more. It is unacceptable for a broker to provide a fraudulent listing, facilitate a fraudulent transaction, and have the buyer not receive the product he paid for. My calls to the broker on 5/24, 6/1, 6/2, 6/5, and 6/7 have not been returned.

  

  Business response

  06/09/2023

  The buyer purchased a **** Corvette.  Our salesperson did an excellent job collecting the information the buyer requested about the vehicle.   Phone recordings provided to the buyer prove that everything the seller claimed was communicated clearly with the buyer.  The buyer personally had a 3-Way phone interview with the seller prior to purchase.  The buyer was given the opportunity to inspect the vehicle or have a third party complete a pre-purchase inspection.  The buyer decided to personally inspect the vehicle,but then at the last minute prior to purchasing changed his mind and did not inspect the vehicle.
  Classic Car Deals was contacted by the buyer approximately 3 months after delivery with claims about the vehicle.   We requested verification of the claims from the buyer that took another 3 weeks.   We immediately reached out to the seller about these claims.   On behalf of the buyer, we contacted our legal counsel to draft a formal demand letter to the seller.   The seller refused to respond.   We have offered to assist the buyer in his legal pursuit against the seller by providing the purchase contract,consignment agreement, and recorded phone conversations.  We have provided our legal teams contact information to the seller so that his legal counsel may collaborate to collect alleged damages. In total there have been over 75 emails,30 phone conversations, and multiple consultations with our legal counsel in efforts to assist this buyer.  
  As stated on our website and buyer signed documents,Classic Car Deals is not responsible for seller misrepresentation or mistakes,it is the buyer's responsibility to verify all claims we do not own or see these vehicles in person.  In the event of issues, we will go to bat to help the buyer, but at this point it is the buyer's responsibility to take the necessary legal action against the seller if he believes there is alleged damages.   We look forward to assisting the buyer in finding a positive outcome in this matter

  

  Business response

  08/02/2023

  Date Sent: 7/12/2023 11:33:21 AM
  Thank you for reaching out again.  We have done everything in our power to assist and accommodate *********************   Reading his narrative it is clear that instead of taking action against the seller he is attempting to place blame on the the broker.  As a licensed broker,  we follow a very strict legal protocol.  The  terms of the sale were very clear and well documented.  ******************** had full right to inspect and verify all seller claims prior to sale,  which he initially accepted/scheduled then subsequently declined/cancelled as documented due to the cost of a flight.  As a broker,  we are not responsible for claims or omissions made by the seller,   verification is always the buyer's right and responsibility.   In most cases,  we never physically see or touch the vehicles that we sell.  We offer both personal (buyer's representative) and third party inspections in order to assist the buyer with verification of seller claims.   ******************** is asking us to refund him for a car that we never owned,  we recommend that he seek legal remedy against the seller of the vehicle in the ****************.

  Customer response

  08/04/2023

   
  Complaint: 20161929
  
  I am rejecting this response because the response provides yet additional evidence of the failure of the broker to facilitate the completion of the transaction. The transaction is not complete. The car I received is not as advertised and I have still not received the documentation, manuals, or maintenance records. My last complaint documented the fraudulent transaction,the advertisement on the brokers website, and the responses from the broker. Yes,it is the seller who was fraudulent, but my complaint to the BBB against the broker is due to their failures in the transaction. I had sought from the broker info about their consignment agreement with the seller. There should be legal recourse that the broker can take against the seller for misrepresenting what was being sold and for not delivering the purchased product. The broker has never responded about that consignment agreement or taken any legal action against the seller for violating that agreement. At this point it is clear that the broker is incapable of, or unwilling to, support me as their customer.Instead of immediately taking action to complete the transaction and address the fraud, the broker first denied that was any fraud or incomplete transaction.They repeatedly have chosen to blame me, as the victim of the fraud. I have previously documented multiple e-mails showing them to be evasive, absurdly advising me that I hate the car and should just sell it. I have documented their unresponsiveness and unreturned phone calls. A BBB listing is for companies that provide quality and trustworthy customer service. This broker has failed to do so and, therefore,the BBB should remove their listing and support of this business.
   
  Sincerely,
  
  *************************

• Initial Complaint

  02/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business is listing my vehicle for sale on their website with a large markup. They stole all the information and pictures from a ********** ad I was running and I never authorized them to be a sellers agent on my vehicle. I'd never even heard of this place until I saw my vehicle online. I contacted them and asked them to take it down, which they assured me they would. At the time of this writing, my vehicle is still listed on their site.

  

  Business response

  02/28/2022

  Thank you for letting us know about this problem.  I have personally removed this vehicle from our website.  We appreciate the opportunity to provide excellent service,  and are truly sorry about any confusion.

  Should you need any further information,  or I can answer any questions for you,  please contact me directly at *************.  Thank you and have a great day!

  *****************,  GM Classic Car Deals.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩