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ComplaintsforCMS North America, Inc.
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Complaint Details
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Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
December of 2021 I ordered a cnc 5 axis machine costing over a quarter of a million dollars from CMS salesperson *************************. **** described the machine and its options and I was excited to have such a versatile machine.The company made me sign off on the machine before it would ship, They lied and said the machine was on the truck but couldn't leave unless I signed. later to find out the machine wasn't ready. When it arrived it was not optioned as **** described. the wording was vague on the contract so they were able to scam me out of features that would protect the machine in my shop.The machine arrived months late and even six months later the machine has not been fully set up/finished. the machine has issues with z height repeating which makes the 5 axis fully unusable. The company now has attempted to bill me for the travel time of their techs to continue to waste my time and attempt to fix the half heartedly assembled machine. The machine arrived missing parts and bolts. extra drill bits stuck in moving parts of the machine, pinched wires, pinched oil lines, leaking vac lines and an all around very slack construction. There is even weld splatter all over the nice aluminum vac table and on the linear rails. I repaired most of this myself and I have spent most of the past six months arguing with this company about them getting the machine to work correctly. DMS is owned by CMS. They advertise their milling machines for aluminum and other materials but once the machine is in your shop they call it a router and don't encourage you to cut aluminum. This company manipulates and lies with such great effort I don't see why they cant just put that effort into finishing their customers machines. *************************** is the company bulldog who treats a paying customer like a criminal for just asking questions about missing options. I have suffered a crippling loss because of this company and they do not care.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.