ComplaintsforMacanopy
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
August of 2022 $1800 deposit for a retractable awning, total price $3600.00 ******* said he expected 3-4 weeks before finalized Run around for months about supplier issues and they had to switch suppliers....After about 2 months he sent me back my $1800 deposit check saying the new supplier is charging him $800.00 more than the price he quoted me. I said hey let's work this out I have a signed contract with you guys. You sending my money back doesnt help either of us, How about we split the $800 difference in price and lets get it done. He agreed to do that I told him I wasnt cashing the check he sent back as we were moving forward. Long story short FINALLY end of December he called me and said please cash the deposit check he never meant to tie our money up for this long, and said once the awning comes in in spring I can just pay him in full at that time for the trouble we have had. (I have the voice mail saved that says this) So after months of not hearing anything I called last month said whats going on he says OH You cashed the deposit check so as far as were concerned you canceled your order. 100% NOT TRUE. ******* told me to go a head and write a bad review wont hurt them any because he has so many happy customers. Nice attitude, the reason Its taking me so long to write this is I own and small business and wanted to give them ever chance to make things right., they didnt even try even when I came up with solutions. Very nice guy but not good to do business with, you have been warned.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.