ComplaintsforBaymont by Wyndham Canton

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Upon checking out theres a deposit that was supposed to be returned. I did not receive my deposit back. Several conflicting statements were made to cover up over being extorted out my funds. Upon asking for a correspondence that outlines their policy on the subject matter, the general manager wasnt cooperative in providing it and stated against having to provide anything besides claiming the reasons why the deposit is to be kept. No resolution has occurred. For the record the hotel has no basis whatsoever of keeping the deposit.

  Business response

  02/26/2024

  *****

  This guest stayed an excess of 30 days and left the room in such a state that it requires the room to be out of services for 1 to 2 days for a deep cleaning which extra man hours required above the normal 30 minutes industry standards 

  for housekeeping to clean a room.  this was explained to the guest at check out and during her stay. We had to move the guest during her stay because the mess she mad in the first room.

  I can be reach at ************

  Customer response

  03/01/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response;

  Management has willfully falsified statements pertaining to my previous stay at their hotel. For the statements and reasoning contradicts all evidence that I notated and pictures to support of my complaints to the company first and to BBB. 
  
  Regards,
  
  *****************************

• Initial Complaint

  08/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The pandemic hit me hard. I became homeless because of it, and I decided to stay at this motel for a few days. Upon leaving I was making sure I didn't leave behind anything, because what I had there was/is all I have. I moved the pillow I had been sleeping on for the past few days to visually check and confirm I hadn't left anything behind. When I flipped the pillow over there was a blood stain, from someone other than me. I was pretty ****** I had been sleeping on a dirty pillow with another humans being blood on it that I didn't know. I don't know if they had some infectious disease or not. I brought this to the attention of the front desk employee and was told "sorry" and the manager would call. I wasn't satisfied with this so I called corporate. ****** emailed me and apologized and comped me 1 night (even though I stayed there for more than one night and didn't have them wash or cleaning anything. Fast forward to July I'm still homeless. I wanted to once again lay my head somewhere safe and take a shower. In the beginning of July I stopped in and asked the employee at the front desk if any rooms were available, he said no. I called back and the lady that answered said some rooms were available, I explained to here ****** comped me a night she had no "clue" what I was talking about and needed to call back and talk to ****** directly in the morning. I called and was told ****** was at a "different property " and would call back. That was four weeks ago. I called corporate once again and corporate said there's nothing they can do because all their hotels are independently owned and operated. I don't think seem to understand I paid for a room a clean room and the pullow I laid my head on had blood on it and it wasn't from me. With the pandemic still in affect one would think the response would be different.

  Business response

  08/13/2022

  Hello,

  ******************************* Checked in to the Baymont on May 3rd 2022 and checked out May 5th 2022. ******* at the time of Checkout was trying to extend his room but was unable to do so because he was unable to afford it. ******* came back down to the desk after the front desk representative gave him an addition 30 minutes to check out and started telling the front desk representative that there was blood on the pillow case. When the front desk representative heard this he walked with ******* and notice that the blood was fresh. So the Front desk representative then called the General Manager to fill him in on everything going on. The General Manager then then grabbed a dry towel to see if the blood would smear, as he began to rub the towel on the blood stain he notice it was smearing. The General Manager Began to explain to ******* about how this was freshly put on the pillow case ******* then started arguing with the manager. The manager then felt bad for ******* so he offered him 50% of his stay till he figured out his living circumstances. ******* then told the manager that he wants to stay for a few more days for free. We have exercised all options with ******* and tried to help him as best as we could.     

  Customer response

  08/15/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ******************************* The general manager and I never met. I met the lady at the front desk and she called the head house keepers. ****** sent me a email. ****** doesn't even know what I look like, we've never met, we've never talked. I said inwas homeless i never said I didn't have money. I wanted a cheaper place that would meet the basic needs of a human being to sleep there. I believe blood on a sheet isn't meeting those basic needs. And another thing I feel I should mention is this.. lots of your reviews on ****** have the same sentiment as my complaint. It's not my job as a patron of your business to show you or tell you that blood on a pillow case is unacceptable. I also have proof to refuitr your claim I didn't have enough money to cover the room you claim I couldn't afford.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩