ComplaintsforSparrow Health System
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Hello,I have been attempting to get an appointment with my primary care provider, but ************************** Sparrow Health has denied me access. My primary care provider is listed on my insurance. They are new to me because I had to switch when I went from student insurance to employee insurance. I selected my PCP through my insurance as they were local, and accepting new patients. All I am attempting to do is schedule an appointment as it has been a while since I have had a physical, I am struggling from chronic shoulder pain (over a year), and I need help with my unhealthy weight.However, agents at the ************************** Sparrow Health claim that I do not have a PCP despite my providing them with documented proof through my insurance.I wish to have an appointment booked immediately (next week) before I leave town for a conference.If I am being denied because Sparrow Health is now owned by the **********************, and I am a ************************* employee, I as well as all employees at MSU need to know.Thank youBusiness response
06/26/2024
The complaint has been received in the ****** of ******* Experience and will be filed as a formal grievance. An investigation into the patient's concerns will follow.Customer response
06/30/2024
Complaint: 21901426
I am rejecting this response because: I have yet to hear from the business at all.
Sincerely,
*******************************Initial Complaint
02/24/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
(1) Sparrow billed free post-op as standard office visit. My ins paid $45.72, leaving $20 copay. My med records for the 6/2/22 visit prove it was post-op for surgery by **************** 12/5/2021. Sparrow should refund $ my ins paid, write off the $20, and send me stmt showing $0 due. (2) Referred to collection agency before sending an invoice or monthly stmts. On 1/23/2023, I spoke with Supervisor ******. She said alleged *************** were sent to old address, where I havent lived over 5 yrs. When I earlier spoke to collection agency, they said they get addresses from ******************* ******* notice was sent to correct address. I asked ****** to send copies of the *************** address where they were sent & actual dates mailedbut she said that was impossible. Sparrow never sent proof they mailed invoices or statements to me. ****** told me they would pull the account back from collections, but havent sent proof they have or that my credit isnt marred.(3) ****** said it was impossible to bill my post-op correctly because of the computer and I had to pay the $20. Then I received a stmt showing current charges (**** days) $20. ******* supervisor, *******, said he would pull my acct so I didnt get another stmt. But in Feb, I received a 2nd stmt showing $20 past-due ***** days. I havent had a past-due bill in 40 years. Sparrow must correct records so my credit reports wont show past-due amounts. (4) 5 MSU doctors were lured to quit & work for Sparrow in 2022: ******, Shingles, *******, ********** *********** Sparrow said if surgery was at MSU, & post-ops were later at ******************* the Sparrow computer couldnt bill post-ops correctly. Those 5 doctors had many post-ops after they moved to Sparrow for surgeries they did at MSU. Sparrow should check office visits by these doctors for at least 3 months after transfer to find other patients incorrectly billed, & refund money incorrectly paid by ************** for post-ops.Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This issue has been ongoing since around 2016. Sparrow health system allows **** ******'s ex wife, ****** ********** to put bills in his name without his consent. In 2018 we spoke with sparrows CFO, Kevin S***** and he did this issue would be resolved. In sept 2020 more bills at a large amount were again put into **** ******'s name. It took many calls to get the issue resolved, again being told this wouldn't happen again. In Sept 2021 more bills we put into ****s name. Several calls were made to Sparrows customer service with noting being done. Emails were also sent regarding this issue. We asked for detailed account statements and were told we would need to get a lawyer to request them. Accounts have been sent to collections that we have no knowledge of and has harmed ****'s credit. Sparrow seems unwilling to follow their own billing procedures of billing the parent that brings in the child.Business response
10/22/2021
Business Response /* (1000, 8, 2021/10/22) */ October 22nd, 2021 BBB Serving Western Michigan 3330 Claystone St SE Grand Rapids, MI 49546 Re: BBB file #******** To whom it may concern, I am writing regarding the complaint filed by ***** and **** ****** with your agency on 10/04/2021. On September 7th, 2021 ***** ****** called Sparrow Healthcare's Customer Service Department requesting itemized statements and claim forms for ******* ******, stepdaughter, for DOS: ****** for their attorney. On September 9", 2021 Customer Service notified ***** that the attorney may request the information on their behalf, as Sparrow did not show ***** as a guarantor on the account, nor any authorization to release information to her. Sparrow was then contacted on October 5th by ***** ****** requesting to change the guarantor from **** ****** to ****** **********, patient's mother for all services on ******. Sparrow confirmed that ****** did sign consents for this date of service and updated the guarantor to reflect this on October 6th, 2021. Sparrow has confirmed and communicated to ***** and **** ****** on multiple occasions that the accounts that are currently in collection are for **** and are from dates of service in 2016 thru 2018 and are the patient's responsibility. Sincerely, ***************** Patient Financial Services Manager Sparrow Hospital *****************@sparrow.org (***) ********
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.