ComplaintsforEd Rinke Chevrolet Buick GMC

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12-16-22 I went into Ed ********************** dealership for service on my 2021 Yukon xl. I dealt with service advisor ************************* who told me that my vehicle no longer was covered under warranty and I was charged out of pocket for my repairs $3660.40 to be exact .on 2-13-23 I took it back to Ed ********************** because I felt as if there was still something wrong with my vehicle. I dealt with Service advisor ***** again and found out that my vehicle was under warranty at the time of my repair and currently is still active. I was told that I had to file for a reimbursement with Gm on my own I due to her negligence. I asked if f they could help me with submitting a reimbursement claims m and was told no I reached out to Gm customer service for help and contacted Ed ********************** numerous times to no avail I have all documentation and there is a lot more to the story that can provide upon request

  Business response

  02/22/2023

  ****** ******* vehicle was in for service from 12/08/2022 to 12/16/2022. At that time the vehicle's bumper to bumper limited warranty from GM had expired. In December when the vehicle was in for service there was,and still is, an active 3rd party service contract with GMC Protect. We were unaware of the contract at the time. The customer also admitted he did not know he had the contract. Unaware of the service contract the customer was presented with an estimate for repair. He approved the repair and it was completed. When the customer returned to the dealership in February of 2023 we discovered the customer has a 3rd party service contract that he purchased from his delivering dealer. We have been working with ************** since then to get him reimbursed by his service contract. ************** was in the dealership yesterday, 02/21/2023. We spoke at that time and are actively working on a resolution.

  Customer response

  03/09/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  

  On 12/8/22 I dropped my vehicle off for service at Ed *********************** ***** and I spoke about bumper to bumper coverage which was extended on my hvac system due to previous work performed on the vehicle. I told ***** that I had purchased an extended warranty when purchasing my vehicle and she referred to it as third party coverage and explained it was different at every dealership. She stated that she sees where my bumper to bumper was extended but I was out of coverage due to my mileage. She said the only coverage I had was my powertrain warranty, and that would not cover my repairs. The coverage that I had at the time of the repair and still am under is the ** protection plan extended warranty which comes up anytime a vehicle is logged in for service along with recalls and so on. I brought my truck in for a coolant contamination issue and was advised that I had recalls for my vehicle. How could she find recalls and not my extended warranty . As you see recalls were part of the repairs that were made when my vehicle was in for service. When I returned for a recheck on 2/13/23 because I felt that all my concerns had not been met I dealt with ***** again. While checking in my vehicle I asked if the Dent Guard repair people could have access to my truck at the dealership while it was in for service and was told that this insurance was another aftermarket insurance which I had also purchased when buying my truck and she would have to see if that could be possible. While checking my truck in this time she had a puzzled look on her face that prompted me to look at her screen where I saw ** Protection plan and ***** miles. I asked ***** did I pay for service that was covered and she stated that I didn't tell her this when I brought my vehicle in for service. I asked for whoever was over her and she got *** her supervisor .I explained to him the situation and he sided with her and stated that I would have to contact the ** Protection to request a reimbursement on my own. I was given a phone number on a sticky paper along with my previous service invoice. I went to the dealer that I purchased my vehicle and all of my coverages from. I explained what had happened and was told that the ** Protection plan extended warranty shows up every time a vehicle is logged in for service at a ** facility, and that the service technician should have seen this when checking in my vehicle. He then provided me with the same number and an email address to submit the invoice for a reimbursement. I submitted the invoice and after calling the number I was provided numerous times to see if it was submitted correctly all I got was prompts and a recorded message and then disconnected. On 2/15/23 I reached out to **'s customer service and was helped by ******** who reached out to ** Protection but got the same results. ******** then reached out to Ed ********************** dealership and spoke with someone who she stated was willing to help, and advised me to go to the dealership and to call when I arrived. I did so and was told by ***** and *** that neither one of them told ******** they would help me submit my paperwork and that they did not know who ******** had spoken with. *** and I had a brief discussion on how we ended up in this situation where I was belittled and made to be a liar I was told that he believed ***** over me and that he would trust her with his life. At this time I asked to speak with who was over him to which he stated that no one was over him. I convinced him to call ** Protection, and he got the same results. I never found out who told ******** they would help me with my claim. On 2/16/23 I finally got someone at ** Protection who advised me that my claim was being reviewed. On 2/20/23 I was advised that my claim was denied. I asked for my denial letter and was told I had to email them for the denial letter. I emailed the request then tried calling the dealership to speak to a higher up and was transferred to a voicemail where I left my information. At that point I felt as if I was getting the run around. No one from the dealership never returned my calls I was constantly calling different people and getting nowhere, when this was all caused from *****'s negligence. On 2/21/23 I contacted the Better Business Bureau and made a complaint. I also tried one last time to notify someone at the dealership and I spoke with ********************* who informed me that *** did have someone over him and he was that person. He notified me that he would be taking care of everything from here. He took my information and gave me his card. Up until I spoke with ********************* I was never made aware that anyone at Ed ********************** was working on my behalf. As I stated previously ***** and I discussed my extended coverage from the start and she said that I didn't tell her but as I stated before My ** extended warranty shows up in the system when checking your vehicle in for service at any ** dealership I am attaching my service invoice which has my repairs, what I was charged, and proof that she seen my recalls as they were part of my repairs made when my vehicle was in for service and failed to acknowledge my extended warranty. I NEVER TOLD ANYBODY THAT I DIDN'T KNOW I HAD COVERAGE. ***** told me I didn't have coverage and charged me as such. I will also be forwarding my denial letter. 

  Regards,

  
  *******************

  Business response

  03/10/2023

  We told told the customer over a week ago GM approved the reimbursement but it takes a bit for GM to pay out. The customer acknowledged that GM approved the 3,666.40.  Customer picked up the check from Ed ********************** on 3/9/23 

• Initial Complaint

  10/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hello BBB, I had a personal encounter that was rather unsettling from the current business owner of Ed Rinke Chevrolet. The owner is very temperamental. Disrespectful. Uncaring. He used mean and intimidating gestures in order for me to comply with what he wanted.So when I arrived at Ed Rinke Chevrolet I checked in with the office and was greeted to take a vehicle to the rear of the parking lot when I arrive to the rear of the parking lot I was then approached by a vehicle that was honking at its horn. When I turn around to speak with who was honking at me a man told me that I need to put a vehicle in a certain area when I went to explain why I could not put the vehicle in this area The man explained to me that he simply does not care. Not just once did he say this but three times. With that being said I unloaded the vehicle where I had it because clearly the owner did not care. After I did that the owner came back around aggressively honking and yelling telling me thats not where the car goes. For the second time I tried to explain why I put the vehicle there and the owner had the audacity to tell me Im stupid. What I try to do was go inside and speak with a manager who then told me that it is my issue. I feel completely and totally powerless in the situation.

  Business response

  10/25/2022

  *********** Towing was the name of the company.  They did not park in our dedicated spot properly.  Driver was disrespectful to ownership and failed to follow instruction.  We called the towing company to straighten out the concern.  The towing company sent out a second tow truck same day ( Friday 10/21 ) to move and properly park/drop off the service vehicle.  

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