Customer ReviewsforEd Rinke Chevrolet Buick GMC

Had the worst experience with the parts department. Front Counter *** when I approached I need a key made for my new vehcile, without even allowing me to finish speaking cut me off and said we dont make keys for dealers ( just because iam a middle eastern wanted to not help me). As I look up at the sign behind the counter and states you need a title and registration, Which I had both ( Also took a photo of it ). Because I was dealer he said its too much of liablity to cut a key. I asked for a manager ********************** came to the counter without allowing to explain what I need, said NOPE TOO MUCH OF A LIABLITY, and told my why did I buy a car without a key. We are a dealership and cars come like this from the Auction and even had my dealer Licenses along with me. Ended up going to a different ***** dealership got it done with no issues, and when I told them what happen at ************* they said there is no such thing. Tried calling ***************** I guess the dealership manager and left a message and never called back.

Ed ********************** does have a policy against cutting a key for a used car vehicle that was purchased at auction.  The parts counter has a sign showing we need proof of ownership before we can provide a new key.  we do not cut a key unless we have proof that dealer physically owns that vehicle. A signed off title from a vehicle purchased at auction is not enough for us to cut a key.  

******************* brought my truck in on for a tire repair and oil change arrived at **** avisor ********************* told me it would be about two hours, its now **** and my truck is still on line at the service desk technician hasn't touched it yet...last time I buy or service my vehicle at Ed ***********************

Ed ********************** is the only dealership in the area that does not require an appointment for normal service.We sometimes can get overwhelmed with vehicles waiting on maintenance. The vehicle in question also has a service contract on the tire we repaired, which requires us obtaining authorization before repairs can be completed. This also lengthens completion times. We apologize for the delay.

Had an appointment for Monday (8/15/22) morning at 8:30 a.m. for my work vehicle. Car is still under warranty and I did already have it diagnosed elsewhere. However to keep it under warranty it needed to be done in a GM dealership. Told them I do not have another vehicle to drive so if I could pick it up after it was diagnosed and drop it back off when the parts came in to avoid being car-less for longer than necessary. Called at 4 p.m. Monday (8/15/22) to get an update and they didn't even look at my car........... Not sure what the point of appointments are if you know that you don't have the techs or bays to see the vehicles. Took it to Champion in ****** Thursday (8/18/22) night for a Friday (8/19/22) morning appt, made sure to tell them my experiences with Rinke, and they called me Friday (8/19/22) at 11:30 a.m. that my car was not only diagnosed, and had a complimentary multi-point inspection but that the work was complete as well. They told me that cars under warranty ESPECIALLY work vehicles take priority over others. Rightfully so.I will never be returning to Rinke. I wasted an entire day under the false assumption they would take care of me.

I currently show no record of any vehicle under that name or email address that has been here for any service or repairs.

On 11/30/2021 I had my vehicle towed to ** **********************s Dealership. My entire family has done business with this establishment for many years. I guess thats why my experience, and the reason for this email, bothers me so much. I called the dealership on 11/30 and spoke to someone for 5 minutes, letting them know my car was being towed in. After waiting a week, and not hearing anything back, I decided to take the initiative and give them a call. I called on the following dates: 12/7 at 4:36pm 12/8 at 8:22am 12/8 at 1:16pm Each time, I received the same response. Your technician is away/busy right now. I will take your name and phone number down, and theyll call you back as soon as they can.However, I never received a call back. The following day, I decided to take time out of my day, to go to the dealership and get some answers, because if it was going to take over a week just to have it looked at, then I thought it warranted a loaner vehicle be supplied. My family took a trip to the dealership, I asked for a loaner vehicle and was told emphatically no. First, there was no loaner vehicles available, and second that even if there was, my car was not new enough (2012) to receive a complimentary loaner vehicle. We left discouraged. However, apparently it caused enough of a commotion to actually get my car looked at, because my representative finally called me the following day on 12/10/2021. The news he had was not good. It needed a new engine. Apparently, even though I had brought it in prior to this for a timing chain issue, at the time my technician told me it wasnt an immediate concern, and I would KNOW if it became more of a problem and it needed to be serviced. Now I needed a whole new engine. But thats a completely different complaint/issue for another email. The news of this very expensive repair was coming right before Christmas, so it needed some thought. I tried to call my technician representative several times since, in order to get more information and authorize repairs. I called:12/18 at 8:18AM 12/18 at 9:20 AM 12/20 at 1:12PM 12/28 at 8:20AM Each time I once again received the same message as before:Your technician is away/busy right now. I will take your name and phone number down, and theyll call you back as soon as they can.However, I never received a call back. And once again, I never not once received a single call back! I was dumfounded that it took 10 days, just to look at my car, and then I couldnt get ahold of anyone in regards to repairing my vehicle for weeks! So, I began looking elsewhere. Which brings me to my experience today, 1/14/2022. I came in at 7:45AM to pick up my vehicle, with a tow truck coming at 8:00AM. At this point, the cashier looked confused, saying they were waiting for me to call them back and authorize repairs. I politely told her that they most definitely were not waiting on me to call them back, because I had called several times, with no reciprocation. At this point I was informed that the mechanic had locked my keys in his toolbox, and he would be in at 8:00. The tow truck driver waited for 10 minutes, but had to leave for another job, since it was taking so long! Another tow truck wouldnt be available for anther ****************************************************** at least, thats what I thought. At 9:00 the second tow truck arrived, and I was told they would bring my car around. However, after waiting 5 minutes, I went back in to check and they still didnt have the keys. They told me they were locked in another mechanics toolbox! And that he didnt work today. So Id have to wait for Mr. ********************** himself to come with the master key., but they didnt know when that would be. As a result, I apologized to the tow truck driver, and sent him away.At this point, I started raising a fuss. I had been in the operating room all night, and this was something that was supposed to have been taken care of first thing in the morning, so I could go home and get some rest. I questioned why nobody else, a manager, a supervisor, etc. wouldnt have a master key, or access, and finally a large man came out of the office and said he would try to break in. He walked to the other side fo the bay, and came back, literally, two minutes later with my keys in hand. I was happy, excited and also very frustrated! I said thank you. But when I asked why the 2 minute event that just happened couldnt have taken place any sooner in the 2 hours I had been there, I was told once again (very rudely) how short staffed they are, and how people are out with COVID, etc. It was very apparent that this large man, and most of the people there, did not care about me, or the situation with my vehicle. Throughout the whole experience I felt like a nuescence and someone they wanted to dismiss and get rid of. The only person who seemed to care, have sympathy for me, and seemed like she actually wanted HELP was the sweet cashier.I finally had my keys in hand, and was ready for the tow truck, but it was not going to be an hour and a half for the THIRD tow truck to arrive. So, here I am, sitting in your lounge, writing this email to you. Sharing my story. Because if you care at all about your company, and Im assuming you do, then something obviously needs to be done!As for me and my family, we have no plans of returning to ** **********************, and I will warn others of my terrible experience.

We apologize for the communication issue you experienced on your visit here at Ed ************************* have been overwhelmed due to staff shortages and Covid absences. We have instructed our staff to forward all calls regarding status updates to the service management team here at Rinke. We are generally able to provide courtesy transportation to our guests whose vehicles are here for service, but unfortunately our rental fleet is severely depleted due to the new vehicle shortage that all the ** dealers are experiencing. Once again, please accept our apology for the way your service experience was handled.