ComplaintsforCATI Armor
Current Alerts For This Business
The BBB has noted a pattern of complaints over the past year in which customers order and pay for items but do not receive them, and cannot get in contact with anyone at CATI Armor to address the issue. The BBB has attempted to contact CATI Armor regarding the issue, but as of March 24, 2022, the BBB has not received a response.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered products from them I have tried contacting them by phone and e mail but they do not respond. When I check status of order on their web site it states I have no orders placed with them they have charged my credit card I would like them to contact me to verify why it shows no orders with themBusiness response
08/16/2024
Customer has received their purchase, was delivered on Aug 16, 2024. Was about a week late, our apologies.
9405511105501320037657
Business response
08/16/2024
Tracking provided when responding to previous email. Customer is whole. Package delivered.Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order on November 8th and was charged $347.45. The company sent me a invoice number on the 8th and said Awaiting fulfillment on Order #******** . Currently my order shows not shipped and still waiting fulfillment. Web site states "two week lead time" but not response or replies to emails. The vendor refuses to answer the phone or return emails.Business response
01/31/2024
Sorry for the late shipment. Records show that it has been delivered finally on Dec 21st. Tracking is 1Z6710Y20325244043Customer response
02/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
09/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on Sep 8th and was charged. The company sent me a tracking number on the 13th September and was told it would ship the fallowing Monday two days later. Currently my order shows it was never received by ***** The vendor refuses to answer the phone or return emails.Initial Complaint
09/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order through the online website for the company. Paid instantly and Funds were transferred. Received an order confirmation promptly and orders are set to be zeroed weekly. I placed the order on August 27th and still have yet to received any information at all for shipping. I have called multiple times with messages left, emailed multiple times, messaged their social media pages with no response. I feel I have been scammed. I am looking to make arrangements to pick up my order or get a refund. Terrible company to deal with thus far.Buyer bewareInitial Complaint
07/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed order, paid in full at time of order. Order was never filled, cant get anyone to return any calls, or emails. Cant get a refund.Initial Complaint
05/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Took money, did not receive any product, unable to get in touch with companyBusiness response
09/13/2024
Shipped and items showed delivered items ordered, still lost chargeback dispute after providing shipping and tracking information.Initial Complaint
04/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I made an order through them to their **** store. It was a sale on a pair of plates for a really good deal. I placed the order and money was taken out and then nothing happened. I msgd them MULTIPLE times through email, phone AND **** and oi got ONE email DAYS after the last estimated delivery date saying "I will get this out to you tomorrow....a week and a half later **** refunded me my money and i lost out on a good deal. This is ********* There is no reason for this disgraceful level of customer service and i personally would like my plates to be delivered to me. If this business had any concern for the customer they would either make the necessary changes to accommodate customers or STOP PROVIDING SERVICES YOU DONT INTEND TO COME THROUGH ON. This is shameful and upsetting.Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They took $360 and will not answer the phone, respond to emails (to info@ or a reply to the initial email received confirming my order), they will not respond via their internal messaging system either their website states no lead time right at the top of the page. I see now there are 10+ negative reviews on **** and more here than I have time to read. How do we get this place shut down so they can no longer steal peoples money?Business response
12/06/2022
After receiving this email and correspondence from an old tenant of ours, we promptly refunded the purchasers order and cancelled it as well. Item was originally purchased sometime monday 28November2022 approximately 7 days ago.
"On 12/6/2022 at 11:36 AM, "*******************" <*****************************> wrote:
*******************
************
10059926 (Order number in case you forgot)
If
I dont get a call Im calling every single news channel with your
story from ******* to the east coast!!!! I have called, emailed and
messaged. Where the explicit deleted is my explicit deleted order you un
American thieves!!!!! I want a call today!!!!!!!! Thrives!!! Crooked
un ******** wastes of life!!!! I get better service in ***** every ****
time!!!!!! Call me!!!!!!
Im dead serious this is going to make
the news, stealing peoples money and disappearing and not communicating
will get your company erased. In fact Im reaching out to some gun
magazines right now with my story. Thrives in *******."Hi *****,
Sorry for the inaccurate lead time, that has been updated. An old acquaintance sent a message about you being ****** about an order. We processed refund, our apologies for the perceptual misleading lead time.Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
oct.31 2021 , placed an order with the company on nov. 1 showed the shipping label was created and waiting on pick . here it is nov. 8 and it still shows waiting on pick up from ***** *** emailed them and called them no one will reply. i feel they stole ****** from me . as soon as i hit order button my bank notified me that the money was taken out of my account . i would like to recieve my order or refund my money .Initial Complaint
08/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They havent sent me a order confirmation on a shipping date. I need my order filled, they havent answered any phone calls or emails Ive sent 3+ emails & called them 20+ times.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
22 total complaints in the last 3 years.
18 complaints closed in the last 12 months.