ComplaintsforSERVPRO of Eaton, Clinton & Gratiot Counties
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In January of 2023 my insurance company sent ServPro of Eaton County to clean up after my house fire. They came for the first week or two like they were supposed to. Then they kept making excuses to not come out and would only send one tech one day a week for a few hours. I finally was able to get an itemized bill statement from them and it was extremely fraudulent. Many false charges and fabricated charges. The amount of hours they billed for is exorbitant for the amount of time they were actually here. As well as how long it took them to return my things. They charged for 40 yard dumpsters when they only used 20 yard. They charged for a leather chair we never had and still dont have. They sealed and marked boxes as clean but the contents were all dirty, including my clothing they charged for cleaning but wasnt cleaned. I have video and photographic evidence. They also said they brought in and used a hydroxyl generator but they definitely didnt do that or spray anything for fumes. Many of the things that were marked as total loss and supposed to be thrown away were not in the dumpsters because we looked through them. They wrapped, packaged, marked and boxed broken porcelain dolls. Among many other ridiculous things I have on a list. This whole experience has been a traumatic nightmare during the most traumatic time of our lives. We lost almost everything in our house fire and ServPro caused us so much heartache, anxiety, and stress. I dont want them to ever be allowed to do this to anyone else, and I feel like they owe me a lot of money back, and then some to be honest.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.