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Complaintsforwww.betrarch.com
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Complaint Details
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Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have purchased Sterilite 16 Qt./15 L Stacking Drawer White Case of 6 for $76.50 on the website *****://************/*********?***************************************** I paid with ****** and after I completed the payment, it showed me a payment receipt with a different merchant that had Asian characters. Prior to making a purchase, the ************ website asked me to register and to create a password, which I did. I immediately tried to access my account on the ************, but it gave me another customer's information. I never received a confirmation of purchase from them, no invoice, no update on shipping. I only received a ****** payment notice for $80.65 from me to the company that had Asian writing. I suspected that it was a fraudulent site and contacted ******. ****** also suggested that I file a complaint with BBB as it looks like ****** is either not able to deal with fraudulent accounts or doesn't want to. I never received the item that I've ordered.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.