ComplaintsforFeldman Chrysler Dodge Jeep Ram of Clarkston
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Credit report ran by Feldman of Clarkston without my consent. I received a denial in the mail, yet I never approved them to run my credit as I was purchasing my leased Jeep outright, this was completed shortly after getting work done on my Jeep there.Business response
06/12/2024
The credit was not pulled at our location as we do not have any record or a credit pull in our system. It seems this may have been a credit app submitted by the customer. She chose to do financing outside the dealership. We can request the pull be taken off the bureau.Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We first dropped off my car last year 2022. They had the car for four months and did not fix it. We decided to drive it thru the summer cause we only have a mini ****** as back up. We returned the car January 2023. After 4 months with hardly any communication they told us it was ready. We went to get it and could not even leave the parking lot because something in the trans was rattling like it would fall out. Now Im August they said two weeks ago it was done. Picked it up after about 20 miles it started to make a grinding noise around the trans. We took it back and it sat there. No calls no text telling us that they refused to work on it. We just found out yesterday. In the last two years they have had my car for an entire year worth of time. No loaner car nothing.Business response
09/13/2023
Hello,
The General manager has spoken with the customer and everything has been cleared up.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.