ComplaintsforMetro Mow’ N Snow LLC
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Prepaid for lawn service -$864. Showed up one (1) time and never returned. They do not return phone messages or email messages. These owners have had several LLC Companies that offer lawn and landscape services. This is what they do, they offer a low price for pre-payment and never show up. They have been featured several times on **** to the Rescue. ********************* set up a special fund in 2018/2019 for people to seek refunds because she had received such a large volume of complaints against this couple. The couple, **** ( ****) and *************************** have several different company names. Multiple people on Next Door (app) are looking for them for the same reason I am-paid with no service provided. This LLC Metro ********** is the newest company name. We are now paying another company to cut our lawn each week even though we prepaid Metro for a whole season (27 weeks).Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired ********** for a landscape job on May 21, was told the job would be done within the week as it is only a 2 day job I was told to pay in full. Now almost 2 months later the job is nowhere near complete, the owner will not return my calls or texts. I have heard nothing in over a week. I want a full refund and this business to be shut downInitial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired this company to cut my grass. I sent a check in the amount of $594 dollars on April 18, 2022 up front for the year saying they would mow every week. They have only mowed 2 times since then. Numerous phone calls and emails have gone out by me with no response.Initial Complaint
06/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I'm making this complaint on behalf of my parents who are retired. My father gave a check to Metro ********** on April 11, 2022 in the amount of $1,200 as a deposit to do spring clean-up and landscaping work around the house. Since this time we have tried to contact this company on numerous occasions and this company has not responded.Initial Complaint
02/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Company charged me $350 for snow removal - we have had 2 major snow storms in ******** - and they have failed to show up for the snow removal - I called and text and emailed - not a response to either ! I want them to refund and have the community notification - the post flyer all over counties - they are scammersInitial Complaint
02/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Metro ********** phone no.*************. **** is owner cell no.************* Email: ****************************. Com Address: ****************************************************. My name is *************************., live in ****, ********. Cell no.*************.**** is owner of this company, mown snow. He signed seasonal contract for 2022 residential snow removal, 10 pushes for snow removal, $450-check#***. He has received and cashed my check. Has come only once to shovel snow. Other times I have called him and emailed. Never replies/ pickup phone. I asked him for refund and said if he cannot provide service, please issue refund so I can hire another service. After several calls/emails no reply. So please help me to resolve this matter. Thankyou!Regards,*************************.Initial Complaint
01/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Was charged $100 extra to have my walkway shoveled in addition to the driveway. Services have been performed twice now and neither time have they shoveled the walk. I have called twice demanding they either come do the job we paid for or give us a refund and have not received a call back. We hope the BBB can help us get a refund.Initial Complaint
11/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Metromown snow ***************** is not responding to any calls. I have paid them entire amount for 10 snow removals and they are not responding to phone calls any more. I hope they did not run away with my money.
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.