Customer ReviewsforDetroit Tubs

The owner of this company, *** was rude to begin with. However, after the sales person **** came out to give us an estimate we felt confident with the terms discussed. We had to reschedule a couple times due to their truck breaking down then us getting sick. Communication wasnt great but we got another date on the books. We were told the job would take 1 day and that they recommended our newborn and toddler be kept out of the house for 24 hours due to fumes. We moved the kids out of the house and after sanding the contractor left stating he would have to return to complete the job the next day. While it was inconvenient to be out of the house for an additional day, we made it work. Then the next day the contractor didnt return confirmed time. We called after a few hours and were told he got sick and they would have to reschedule. After no word - and no usable tub - for a few days, we called again and were informed he had Covid and would not be able to come back for a couple weeks. Once he was well enough he returned to complete. At first tub looked good, so we paid the final payment. The next day after glaze had dried there were several visible paint runs and some of the original blue tub showed through. We asked to have it fixed, he returned to fix it, it came out worse with several spots that were rough and still runs. We asked *** to come out to see himself. After agreeing that the work was not great he offered two options - $200 refund and send someone to redo or $300 and call it a day - both options warranty would be in tact. He sent a text to his team that we decided on the $200 and redo, noting that it would be 6 weeks before they could fit us in. It has been 6 weeks no refund and no word. We reached out several times with no response. Then finally filed a complaint with PayPal. *** accidentally text us so we took the opportunity to ask for the $300 and not pursue the redo of the tub. He then began to call us names and revoke the warranty. Still no refund.

notes from CRM I "Inspected the top of the day it doesnt need a little work were gonna give the homeowner $200 off and were gonna redo the top approximately six weeks from today. The warranties are all as normal" They disappoint with PayPal. They charge the entire day disputed with PayPal I responded PayPal sided with me

We filed a dispute with PayPal for the refund amount after multiple attempts by text and email to the company went unanswered. We are still awaiting the refund.

All was well until a problem developed, I had a bathroom re-glazed from a 60's style blue to a very modern **** with specs. Looked great until six months later, the new tile coating started to peel off the shower floor. Took at least 10 calls to make contact. I left voice messages and texts. One day he answered a call and said he would send the same person to fix. The installer said he had never seen this happen before but he recoated and again looked good but this time only lasted about 3 months. Same level of response with multiple calls and texts until one day *** (owner?) answered. He said we should strip the shower floor and paint white. I said fine as it would look better than the mess I was seeing. The installer came and stripped but felt he could reapply the coating and it would stick. It did not. I called and called, left text messages for months, Again, a random called was answered and he said he would schedule the installer to come a month later. I got a reminder about upcoming work the next day but he was a no show. I called and *** said the installer had quit and he had left me a message that he would not be there. NOT. I called at least 20 times afterward and left as many text messages. Again, on a random text, he answered. He gave me the installers name and said the job was closed as far as he was concerned as the installer (a **** employee is responsible). I said I hired Detroit Tubs and it was his responsibility. I called the installer and he said he had quit a year ago and was not sure *** had anyone capable of doing the worked he performed. I told *** I was going to hire the installer and **** him and he said no way. Let's see, he is a liar on 3 counts; 1) He said he had him scheduled, 2) He said he quit the week he was scheduled, 3) that he notified me. I told him I was going to hit social media and BBB if he did not come and correct the problem. He said no way....I am so mad at this guy I will be seeking a lawyer.

We replaced tile in this home approximately three years ago weve fixed the area in question at least twice the homeowner has become very combative etc. The person to do his job no longer works for our company this person also signed an agreement to warrantee his own work and hold as harmless Ive sent the customer these documents along with the contact information of this person

My friend introduced me to the capable team at Detroit Tubs, and I am happy to be working with them on our new bathroom. They installed a walk-in shower and added a new vanity replacing the old and insufficient storage problem in our bathroom. We will not hesitate to hire this professional team for our other bathroom remodel needs and advise everyone to do the same.

thx u

I have hired the services of Detroit Tubs and suggest everyone contact this hardworking and experienced team for their bathroom remodeling needs. They gave me a reasonable estimate for their services and completed the project before the scheduled date. I am happy to find them.

Thank you for your business

We could not be better satisfied with the work and professionalism. Always punctual cleaned up before leaving every day and polite. We would highly recommend this company and *** and ***!!

Thank you for your business

Everything went fine at the start; came out and gave us an estimate. Appointment date came around and they had to reschedule due to product being unavailable. Understandable given current supply chain issues. Rescheduled for 4/28, took the day off of work and they were running late so I called. *** says, sorry, we only have one guy to do this work and hes on big job today. Basically wouldve been ghosted had I not called. Cant comment on the quality of their work but it seems they have some serious management/scheduling issues, given the other reviews. Its a shame, really.

The gentleman doing your job was sick that's the reason that we weren't for your job we spoke he said we would reschedule we also offered a discount since you took the day off work

Not what I was told. *** said my appointment was cancelled and that the installer was on a big job that day and wasnt coming. Besides, it was 10 AM when I called to find this out. Im sure you knew before that if he actually was sick, so why did no one call me to let me know?

When I first started working with Detroit Tubs everything seemed great. The sales person was nice and very responsive. We paid $4065 deposit for the work to get our tub ripped out, and replaced with a new tub and back splash. Also they tore out the old tile on the floor. We made the reservation in January, and they said they couldnt get to us until mid March. Mid March comes around, and they seemed to have forgotten about us. Couldnt find our information etc. No big deal. That was sorted out. Eventually they came, and started the work. Demoed our bathroom. Then they said they had the wrong tub. Which was originally supposed to be a Kohler deep soaker tub. They replaced it with a ***** deep soaker. When asked for the price difference they never would give us an answer. I later found the tub equates to a little over $300 at Menards (*** said it was $800). We went through with the tub because our bathroom was torn apart and we wanted it finished (at the time we didnt know the price and they wouldnt tell us). After the install we found scratches on the new tub which we were told we were too particular, and also **** is very thick to cover up uneven cuts. We had to ultimately call them back because their contractor installed new plumbing (not sure if a permit was pulled) and it was leaking which caused water damage to our ceiling. When I got on the phone with *** he was very rude (For our final balance we had a mix up at our bank. The check bounced, but it was resolved immediately. *** brought this up continuously, and couldnt let it go). He told me fix your s*** and Ill pay half for damage caused by his men. When I asked for receipts for the tub he said Im not giving you s*** He paid the plumbing ****. But was short $27.75. Im in the process of getting the water damage to my ceiling fixed. All in all I would steer clear of Detroit Tubs. They are friendly up front. But when they mess up they do not take responsibility.

You forgot to mention that your check bounced for $5000 and that we credit you $300 for the plumbing $327