Business ProfileforPlatinum Skin Care

Terrible customer service. Discriminate against members on their ******** page. I requested to be added to the private page and was denied so I had to email them and let them know with a copy of my receipt that I am a paying customer who would like to be added to the group. And than was added. This happened more than once. I delete and make new ******** accounts daily just with a random name because I used to be in a domestic violence relationship and was able to escape and I dont want anyone from my past to find me. So unfortunately my ******** page only has a random FOREIGN name. After being added I looked at the members and some were CAUCASION names and had nothing on their ******** page. I tried to ask a question about their products with a picture of their products. And within 20 minutes my post was deleted. The question I asked was the bottle I had for a while was discolored but not opened and if it was okay to use it or if it had expired with a picture of their product. And my entire post was deleted. Unfortunately I will not be buying any products from them anymore. I am not sure if I was Discriminated against because my ******** name was foreign or not Discriminated against. I don't even know the reason why my post was deleted. It was a question and did not go against any of their rules.

Hello. This seems to be an issue with a post on a ************** page. *** PlatinumSkinCare.com or the company Platinum Skin Care at all. We feel this is unjust and should be removed - or posted with our responses and should NOT affect our A+ rating for our website. *Upon searching we also cannot find this Name or Email in our FB Group or in our Shopping Cart. The reviewer states that they change names often - but it should still be related to the issue at hand here - but is not. Since I cannot find the reviewer's name in our group - I cannot find the deleted post either. If I could - I could at least state why it was removed. As it stands... it would be only because it was against our *************** rules. *We have almost ****** members in our ***************. They are of all denominations. There is no one that is excluded for ANY reason. All are welcome as long as they follow the rules. It "sounds" as if you had an order question. If that was the case, your post would have been Answered - stating to contact ******************************* and then closed for further commenting. **Generally the Only posts that are Deleted/Account banned are SPAM. Spam is mostly videos where if one of our members CLICKS it ... they could be lead to a page where their information would be compromised. They are instantly deleted when seen and the person who posted is Banned/and all future accounts Banned. ***A post may also be deleted if it is a photo of another company's product, and/or a link off of our group. We are here to help OUR customers. You may always message another member directly - if you wish to go to another site. 1. We will allow you in the group automatically IF you have had an account for at least 1 month on FB and you have a photo in your FB profile. It does not have to be Your face - just a photo. You also must also answer a Question. The answer to this question is in our (very short) rules section. **If you are continuously creating new accounts with random names... they may *** have been 1 month old and thus, FB would have automatically denied your entry into our group. Reaching out to state you have purchased doesn't change the fact that your ******** account was not old enough to warrant entry into the group. At 1 month ... you can attempt it again and be automatically entered. 2. Many false accounts do not have a photo and it is a FB scanning tool that allows/disallows this depending on our personal settings. We try very hard to not allow spam in our group - and that is why we have steps to join and a Question to answer. -------------RULES AS POSTED ON THE PLATINUM SKIN CARE GURU GROUP-----------------1. Do NOT refer to competing companies here! - Please, DO NOT post about other companies or lines! This is a Platinum Skin Care tool. *If you must reference another product, use names like.... "acid cleanser" "arbutin cream"2. Please stick to PLATINUM SKIN CARE QUESTIONS - We can't help you with other lines or medical diagnosis....*The Secret Word is: FLAKE 3. Please do not ask ORDER questions/issues here. - Anything related to: Your Order, Discounts, Shipping ... go to ****************************** or ************** 4. No Spam or Self Promotion - No affiliate links or referral coupons on this page.5. POSITIVITY FOR EVERYONE! - :)-------------RULES AS POSTED ON THE PLATINUM SKIN CARE GURU GROUP-----------------