Business ProfileforMichigan Gas Utilities

My gas services were shut off for non-payment on 2-14-24 sometime before 10:30am (I learned of this when it started getting cold in my house). I called at around 10:30am and paid the required amount for reconnection. There was no shutoff notification on my online account with **********************. I do recieve emails from ***, but no emails were sent regarding a shutoff. The last emails I recieved about my bill was on Feb.26 stating that my bill was due on Feb 16. And the other the same day showing a payment arrangement schedule I made online. I did not recieve any phone calls or voice messages from *** regarding a shutoff. I did recieve ONE automated phone call on January 29 (did not say what it was regarding) and waited on the line for about 2 mins before hanging up and calling them right back (I was working at the time) I opted to have a representative call me back, but no one did. I have not recieved any mail regarding a shut off (although they said they sent a letter). I was told by *** that a technician came out to disconnect service. There was no notification left stating that my service was disconnected with service restore info. I requested for service to be connected the same day. They informed me that they do not schedule service for the same day. It's in the low 30s today and will be in the 20s overnight. I have nowhere else to stay. Also, my account was supposed to be coded low income, and was told initially that I'd be on the winter protection program when I first started service. Apparently that never happened. I was also told on Feb 14 after reconnecting my service, that I would be placed on the Winter protection program with a monthly budgeted amount. This is also not reflecting on my account. I would like compensation in the amount of $300 as a credit on my account for the cost of three space heaters I am buying to heat my home in hopes that my pipes won't freeze tonight. I am asking this because I believe they violated more than one MPSC regulation.The reason my past due is so much is because they merged a past due from a previous address onto my bill, which was supposed to be under a separate payment arrangement on a different account.