Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Homedics humidifier from Lowes less than 3 months ago and it stopped working. Contacted Lowes and they said it was covered by Homedics Warranty and to contact them. Contacted Homedics customer service for help at the email provided on their website ************************ and received an automated reply with a case number (Case CAS-*******-W5L0F0 CRM:0038531410). Waited 3 days then contacted again. 5 days later, still no response.From reading reviews, I imagine the customer service department is overloaded but they need to stand behind their product. I would like a replacement or instructions for repair of my product.

  

  Business Response

  Date: 03/13/2025

  March 13, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** ****** ******
  
  Dear Ms. ******    
  
  Thank you for bringing this warranty issue to our attention.
  
  Upon reviewing our records, we found that the consumer submitted multiple emails, which inadvertently caused a delay in our response. As our system processes inquiries in the order they are received, each new email moved the request to the end of the queue.
  
  A representative has since been in contact with the consumer and has determined that a replacement is necessary. However, the consumer did not provide their address in the email correspondence or to the Better Business Bureau (BBB). We are awaiting the consumers response with the required information to proceed with the replacement.
  
  Please let us know if any further details are needed.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, **********.

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  
  Better Business Bureau:
  
  The response from Homedics is disingenuous which provides meaningful insight to the corporate culture. The "multiple emails" that confused them were the two I mentioned - 1 initial and 1 follow-up email with the same case number. Following the receipt of the complaint from BBB, a *** responded and  indicated the initial step was troubleshooting - which makes perfect sense. Once he requested my mailing address for a ***lacement, it was supplied without delay.  
  
  At any rate, I am awaiting the mailing label for me to return the faulty product (required prior to them sending the ***lacement) and will consider this resolved once I have a working product in hand.

  Thank you
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed three inquiries to try to buy a replacement oil tray for my air purifier and I am getting no response. This is poor customer service and I would like this issue resolved please. Thank you.

  

  Business Response

  Date: 02/18/2025

  February 18, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** ****** *****
  
  Dear Ms. ******     
  
  Thank you for bringing this matter to our attention.
  
  Upon reviewing the order details provided by the consumer (Order #**-12499-42728), we have confirmed that the item was purchased through ****. As a result, any warranty service requests or the purchase of replacement parts must be handled directly through ****, in accordance with their policies.
  
  Given this information,we recommend that the consumer reach out to ***** customer service for further assistance.
  
  Please let us know if any additional information is required.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, USA LLC.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed home medics on 12/29/24 about my air purifier AP T40 6 months ago it fell over and the fan blades broken which they replaced it with no problem well it fell over again and once again the fan blades broke nothing else the bulbs for the uv nothing just the blades which it fell over on the carpet it shouldnt of broke from just falling over now they wont replace it or fix it even though they have a 3 yr warranty fans fall over their blades dont break I just want this item replaced or fixed free since I havent had it over 3 yrs yet please help me get this fixed they fixed it before with no problems which was 6 months ago I just want it fixed I send the photos they asked for and it clearly shows no damage to it only the blades r broken inside the unit

  

  Business Response

  Date: 01/23/2025

  January 23, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** ***** *****
  
  Dear Ms. ******    
  
  Thank you for bringing the recent warranty replacement complaint to our attention.
  
  According to our records, the consumer first contacted a HoMedics Consumer Relations Representative on June 27, 2024, reporting that while cleaning the filter, the unit tipped over, causing the fan blades to break. As a courtesy, the representative arranged for a one-time replacement of the product.
  
  On December 29, 2024,the consumer reached out again, stating that the replacement humidifier had fallen over, and the blades were damaged. Unfortunately, the product warranty does not cover accidents or misuse, and as such, the representative was unable to authorize another replacement.
  
  Since we do not offer repair services for our products, we regretfully cannot provide a replacement in this instance.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, ***********
  

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  They never told me they were replacing it as a curiosity as a 1 time thing as I believed it was warranty for the product CRM:0093028490
  
  *************************************************************
  ToJones, *****
  6/28/2024
  
  Jun 28, 2024 at 5:27 PM
  ******************************
  Thank you for your continued communication.
  
  In order for us to move forward, please provide a copy of your purchase receipt in order for us to validate the warranty.
  
  If you no longer have the receipt, please tell us where and when (the approximate month and year) you purchased the product.
  
  Once we have this information, we will be happy to advise you further.
  Thank you,
  Consumer Relations

   

  as u can see from this it states warranty never did they say it was a 1 time thing

  
  

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/25/2024 Item# EM-JT304-SB Amount Paid: $191.42 w/ tax.Item purchased was a Revolution Turntable w/ speakers. The item only has sound out of 1 output even though it comes w/ 2 speakers. I've tried contacting customer service at this ********************** via email multiple times and get no response. When you call the customer support line nobody picks up.

  

  Business Response

  Date: 01/17/2025

  January 17, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** ***** ********
  
  Dear Ms. ******     
  
  Thank you for notifying us about the recent complaint regarding a warranty replacement.
  
  According to our records, the consumer contacted a House of Marley consumer relations representative on January 13 and 14, 2025. The representative provided a return label for the product, allowing for a refund to be processed.
  
  Once the product is received and processed, a refund will be issued, and this matter will be resolved.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, *******.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024 I bought a Homedic humidifier from *******. In November it was not working. We went to ******* but as the packaging was discarded we cannot return it. It is out of stock so nor we can replace it. We sent a couple of messages in November all getting no respond. In December we sent email to them, after some email exchanges, they claim that the product we bought from ******* is from a supplier named ********* and therefore they said the humidifier is not covered. From what we see here, they were trying to avoid service since the beginning of November. Not until we sent them quite some email and have already submitted the form for 3 times and then they try different reason to avoid service. Their website did list that ******* is their partner. And if ******* partner with some supplier then consumer should not be excluded from the warranty. This should also stands when their warranty terms did not say that it only covers their product sold only by designated retailers. We demand a repair or replacement.

  

  Business Response

  Date: 01/09/2025

  Thank you for bringing the recent concern regarding a warranty replacement request to our attention.
  
  According to our records, Doi Chit contacted us via email on December 6, 2024, reporting that their 1-month-old product would not turn on. On December 10, 2024, a representative responded, requesting a copy of the purchase receipt. On December 20, 2024, we received the receipt, which showed the product was purchased through the ******* Marketplace from a seller named *********** The warranty for this product clearly states that it does not apply to items purchased from internet auction sites or surplus/bulk resellers.

  As a result, the warranty does not cover this product, and the customer was advised to contact *********** directly for further assistance or service.

  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics,***********

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  ******* marketplace is not auction or surplus or bulk resells. It is still ******* but the supplier is from third party. As normal consumer its difficult for us to spot which supplier it is as all the product are sold the same way on *******. ******* website specifically listed ******* as partner and their warranty did not exclude ******* marketplace. 
  
  Regards,
  
  ****** ***

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Homedics humidifier due to the 2 year manufacturer warranty. Unit has failed in less that a year and after providing model/serial number information as well as photos of the cord cut, we were told a replacement unit would be shipping out directly only to request an update after two weeks that the unit is on backorder. Our daughter has asthma which was the reason for the purchase in the first place and we keep getting the runaround of when a replacement will ship to replace what we originally paid good money for.

  

  Business Response

  Date: 12/10/2024

  December 10, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** **** *******
  
  Dear Ms. ******     
  
  Thank you for bringing the recent complaint regarding the warranty replacement to our attention.
  
  Our records indicate that the warranty replacement was ordered on November 21, 2024. On December ******, we informed the customer via email that the humidifiers were on backorder and that we expected the replacement to ship the following week. By December ******, inventory became available, and the replacement humidifier was promptly shipped.
  
  Based on this timeline,the warranty replacement was processed and shipped within our stated 2-to-4-week replacement timeframe.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, **********.

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** *******

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought one of the defective Therapist Select Percussion Personal Massagers that is part of the recall...I called and explained to representative that the unit overheated and smoked and caught fire and I had to discard it ASAP for fear of burning my house down....the label and date code and serial are illegible..Agent *** was completely rude and refused to help or escalate the matter and said I need pictures for recall or nothing! And then she hung up the phone on me!I want my defective item that was RECALLED refunded ASAP!!!!!

  

  Business Response

  Date: 01/19/2024

  January 19, 2024
  
  
  
  Ms.  ***************************
  Better Business Bureau
  20300 *************. Ste 202
  **********, **  48076-6409
  
  Re: File ******** ***************************
  
  Dear **************:    
  
  Thank you for bringing to our attention this complaint you received pertaining to the ****715 Massager recall.        
  
  According to our records, the consumer relations representative explained that the terms of the recall require 3 photos of the product to be uploaded for review.  The photos are the documentation that the consumer has an affected product and that it has been rendered unusable.  If we cannot verify both items from the photos, then we are not able to issue the remedy as dictated by the Consumer ************************* and Health Canada.  In this situation, the consumer has disposed of the product and is not able to comply with the terms of the recall procedure.
  
  Based on the information above, we are unable to honor the request of a refund.        
  
  Sincerely,
  
  *****************************
  Manager of Consumer Relations
  HoMedics, USA LLC.

  Customer Answer

  Date: 01/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  
  Such a poor and pathetic response from this company that fails to have compassion or thoughtful customer service

  I provided proof of purchase already

  Your product harmed me and my family and had to be disposed of asap...

  It's not my fault your company made or rebranded a cheap product that threatened life and health of consumers...

  Please escalate higher and issue refund..

  Customer Answer

  Date: 01/22/2024

  Please take this respond/statement that the product has been rendered unusable

  Customer Answer

  Date: 01/24/2024

  Why was this closed, they only responded once, they need to follow up!

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 of the Homedics foot spas for Christmas and only 1 worked then I proceed to reach out to the company for replacements as they come with a 2 year warranty and no one answers. Hours on hold and that is the only way to reach them in this situation I could return them but I don't want to I would rather have a working product

  

  Business Response

  Date: 01/09/2024

  January 9, ****
  
  
  
  Ms.  ***************************
  Better Business Bureau
  20300 *************. Ste 202
  **********, **  48076-6409
  
  Re: File ******** ***********************
  
  Dear **************:    
  
  Thank you for bringing to our attention this complaint you received pertaining to a warranty replacement.      
  
  According to our records, *******************, at the address on this complaint, spoke to a representative on January 2, ****.  The representative issued two Fed Ex labels for the return of the product.  Upon review of the tracking information, ******************** and ********************, these labels were just used on January 8, ****. Therefore,once the product arrives and is processed, then replacements will be sent.
  
  Based on the information above, this issue has already been addressed.      
  
  Sincerely,
  
  *****************************
  Manager of Consumer Relations
  HoMedics, *** LLC.

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homedics continues to send non-functional ************ for a cordless double-barrel body massager that is supposed to be rechargeable. The original item was non-functional when I purchased it. I am about to send a fourth replacement back to them that also does not hold a charge for even one second after being unplugged. They say they will not give me a credit toward any other items as it is not their policy. Additionally, this is clearly not just a one-off issue with this item after having four that do not hold a charge and cannot be used if plugged in.

  

  Business Response

  Date: 12/27/2023

  December 27, 2023
  
  
  
  Ms.  ***************************
  Better Business Bureau
  20300 *************. Ste 202
  **********, **  48076-6409
  
  Re: File ******** *************************
  
  Dear **************:    
  
  Thank you for bringing to our attention this complaint you received pertaining to a warranty replacement issue.       
  
  According to our records, a warranty replacement of the Homedics Double-Barrel Total Body Massager, model SP-180J, was ordered and shipped on December 18, 2023.  To date, the consumer has not contacted Consumer Relations indicating a problem with the product received.  Therefore, our ability to comment is very limited as the consumer is in possession of the product.  We are, therefore, unable to definitively determine the cause of the issues alleged by the consumer.  Accordingly, the allegations contained in this complaint are inconclusive.
  
  Based on the information above, we will wait for the consumer to contact us and to be provided the product for testing and examination.       
  
  Sincerely,
  
  *****************************
  Manager of Consumer Relations
  HoMedics, *** LLC.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 17.11.2023 I signed up for a 30% off site wide coupon from Homedics; the advertisement for the discount pops up when going on their site.Homedics committed that the discount would be based on giving them my phone number and email address, no stipulations for the 30% off were expressed before signing up for the discount. The item I wanted to buy, an 11 Drift, was not included in the discounted items, despite the coupon advertisement expressing it applied site-wide, and the small print for what was and was not included was only explained after I gave Homedics my personal information.This whole situation feels fraudulent, or at very least ethically dubious. I have since received endless spam from Homedics as well. I expected to receive marketing communications when I initially gave my information, but I thought that was the agreement; that I would get 30% off anything on their website in exchange for that information.

  

  Business Response

  Date: 11/22/2023

  November 22, 2023
  
  Ms.  ***************************
  Better Business Bureau
  20300 *************. Ste 202
  **********, **  48076-6409
  
  Re: File ******** Soren Begin
  
  Dear **************:    
  
  Thank you for bringing to our attention this complaint pertaining to a promotion offered on our website.      
  
  According to our records, the consumer attempted to apply the promo code CYBRWKND to an order for the drift 11 (ST-200) for 30% off the item.  It was explained to the consumer that the following items were excluded from this offer: 
  
  Offer excludes drift 11" (ST-200),subscriptions, bundles, ***************** products, air purifier filters,SereneScent collection, 3-in-1 Calming Cushion (MYB-L100), TotalComfort Deluxe Large Room Ultrasonic Humidifier (UHE-CMTF91), TotalComfort UV-C Ultrasonic Humidifier (UHE-CMTF45), Homedics Medium Ultrasonic Humidifier (UHE-CMTF47),Body Flex Mini Stretch Mat with Heat (BM-AC80H), Real Relief Calf Compression Massager (SR-100H).
  
  Based on the information above, we are unable to apply this discount to the drift 11 (ST-200) as it is excluded from the offer.     
  
  Sincerely,
  
  *****************************
  Manager of Consumer Relations
  HoMedics, USA LLC.

  Customer Answer

  Date: 11/28/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  As I explained in my correspondence with Homedics; their banner at the time was a pop-up that did not outline stipulations on a "site-wide" sale, and these conditions were only made clear after giving Homedics my personal information. To clarify, the sale advertised was not available to me until giving Homedics my personal information, including email address and phone number. Further, "site-wide" sale is a misleading term, intended to dupe people into believing any item on the website has an associated sale. It is at very least dishonest and ethically dubious for this company to conduct themselves this way, though I believe the tactics used in which consumers need to provide personal information before receiving the sale conditions is fraudulent as well, because it asks that consumers do something to help Homedics with the promise of being able to participate in a "site-wide" sale, then the consumer receives nothing if the items they want to purchase are not included in the sale. This information needs to be made clear beforehand, and Homedics (I believe intentionally) failed to do this.

  Lastly, Homedics response that I was informed of this does not address my original complaint that Homedics failed to inform consumers beforehand. I know I was informed afterwards.

  Regards,

  Soren Begin