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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired the company to rebuild my brick porch for what the salesman estimated was around $8000. The guy who showed up ended up asking me for an additional $1500 or so above what I quoted at. I was mostly ok with this because I wanted to get the porch done. Then, the dude disappears for weeks at a time. I have to constantly text him to ask for updates and get him out to the house to do work. Assuming the porch got built correctly, I would probably end up not filling out this complaint. But what happened was, the concrete they poured came from bags and was hand-mixed, and apparently quite poorly, as the porch cap and the sidewalk slab started cracking and spalling immediately through the winter and now continuing into the summer. I contacted the company to ask them to fix it, and as was typical for my interactions with them, they did not. I am not going to keep contacting them. I have the supporting documents somewhere which shows their estimate and extra charges. I've attached pictures of the concrete falling apart.Business response
08/29/2024
I will take care of it. We are ready, willing and able to schedule cap repair for client.
Customer response
09/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.