ComplaintsforFord Motor Company / Consumer Affairs

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 9/2022, we took our 2019 Lincoln Navigator with approx 49k miles to Empire Lincoln in ********, ** for a shutter in what appears to be in the transmission upon acceleration. Per the dealer, the instructions from Lincoln Motor Company was to reset something in the computer, reset the driver learning and drive the vehicle for about **** miles. ***** in August 2023, we returned the vehicle with approx 60k miles to Empire for the exact same shutter. *****, per the dealer, the instructions from Lincoln Motor Company was to reset something in the computer, reset the driver learning and drive the vehicle for about **** miles. We were instructed to return the vehicle to the dealer prior to 70k miles (even if we had to tow it there). On 12/8/2023 (vehicle had approx. ****** miles) I called Empire and made an appt for 1/8/2024 the next available appt for the dealer and my wife to travel the hour to drop the vehicle off for a loaner. However, this is our family vehicle and we were on a trip out of town when the mileage crossed 70k. We took the vehicle to Empire yesterday with a mileage of ****** and were told there was nothing they could do for the car under warranty since it was passed ******. I have called Lincoln Motor Company and they have refused to do any warranty work although the problem was identified and reported to them prior to the bumper-to-bumper warranty running out at ****** miles and again identified and reported to them prior to the powertrain warranty ran out at ******. I asked for a manager to call me. ************************* ************ returned my call today (1/9/24). We talked for approx. 29 mins for him to repeatedly tell me Lincoln would not be repairing my vehicle at their cost. He said I would not hear back from anyone. I asked for his supervisors name and he said it was ***************************** but she was not client-based and would not be returning my phone call. We were told by Empire that our vehicles transmission would be need to be torn down and the potential cost to us would be $5,000. I am asking for my transmission to be repaired/replaced at Lincolns cost.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had service done on 6.2.23. When i got home i realized that my blinkers which is one on the issues i brought it in for, still didn't work. I took it ******* Lincoln to have it serviced. I have a 2016 Lincoln MKC. I took my car for service and found out AFTER i paid almost **** for other issues, that my blinkers which i asked to be fixed can't be. Apparently, the part needed (15604Y-Body control kit) has not been made since 2020 or 2021. They stop making that part after 4 to 5 years on EVERY Lincoln. It controls the front lights(all), back lights(all), brake lights, emergency lights, blinkers for front and back. So i have a car I still owe almost 4K on, but i can't drive due to a ticket every time i drive it, or an accident because nothing works. If there is no fix and i can't drive my car, then they can buy my car for the current value which is 6K IF that were functioning. I need Help because i can't afford to pay for this one and buy another. That is just WRONG!!!!

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I pitched a Lincoln Aviator in 2020, the vehicle has,12,511 miles, it has been in the shop at least 5 times for electrical issues, the back up camera doesnt work has never been fixed. Every few months the vehicle battery must be hooked to a charger as the battery will be dead. The keyless entry doesnt work was not fixed. The driver settings doesnt work ( different driver modes) . The vehicle is currently in the shop and has been for over a month, without resolution. I was told by dealership they are getting an engineer involved. I have contacted Lincoln to make this right, attempted to have them buy back the lemon they sold me ,however they declined. I would like to file this complaint and attempt to resolve before getting an attorney and wasting more time and money. I should have last year when it was being towed from are yard once monthly but was traveling and thought they could fix it. Please help with resolving this issue or recommend an attorney that handles this type of dispute.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am leasing my car through Lincoln Automotive group and my lease has ended I did extend my lease one month already because i was healing from surgery. I called Lincoln to see if I could extend my lease one more month and I was told no. My only option was to buy the car I have and come back in a month when the new cars arrive at the dealership. I have been a Lincoln and **** owner for the last 25 years. When I went to the dealer to find something new they have no new cars to purchase or lease. I ask Lincoln to extend my lease because it's not my fault there are no cars. They said my only option is to purchase my car and come back and do this over again in a month when cars arrive. Why do I want to do this when the equity in the car I have could drop to nothing buy the time they receive cars will be losing money. When I could just get an extension on my lease.

• Initial Complaint

  04/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 Lincoln Corsair from Landmark Lincoln ************. I noticed that when using the sync system the call and audible app would play both, I can hear the call as well as what ever is playing in the app does not mute. I have spoken with both the dealership as well as Lincoln to resolve the issue but it has not been resolved.

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted a local **** dealership in regards to ***-****** because my truck exhibits SOME of the issues in the **** My truck, however, doesn't stop making the noise at all when the engine is warmed up. The noise is always there. During driving in the 1500-2000 RPM range, it literally sounds like components inside the engine rattling around. I explained all of this when I arrived at the service department. I was contacted by one of the service techs about 3 hours after dropping the truck off. He informed me there would be a charge of $120 for the diagnostic testing and the *** reflash of the *** due to my bumper to bumper warranty being expired. I didn't think that sounded right either, as the need for the *** is an engine related issue. So, I asked him if he had encountered this *** request before and if it actually stopped the noise (because it's well documented online that it doesn't always work). He informed me that he had never done the *** I was requesting before and couldn't tell me if it would work or not. I asked him what would be the next step if that didn't resolve the issue and he referred back to it being a normal issue. The existence of the *** alone tells me that it is indeed not normal. At that point, I opted out of spending the money on something that would possibly not fix the issue and also due to the fact that there were no further troubleshooting/repair procedures to follow up with if it didn't fix the issue. I then took my truck and left. I have contacted **** customer support directly and they are advising me to do the exact same thing that I have already done. The dealership offered no options for a resolution, aside from trying their fix and if that doesn't work, oh well. Sorry, not sorry is basically Ford Motor Company's response.

  Business response

  04/06/2023

  Re: ********************************; Complaint: ********; VIN: *****************
  
  Dear ***********************:
  
  A complaint was filed with your office by Mr. ***************** regarding her 2018 **** F-150.You asked Ford Motor Company to review and provide your office with our written response. Our Consumer Affairs Department has reviewed ********************** concern regarding the engine noise and his request for the vehicle to be repair,repurchased or replaced.
  
  Upon further review of ********************** vehicle, it appears not to meet the State of *************************** law guidelines for a repurchase or replacement. Based on this information we will not be meeting the expectation of repurchasing or replacing Mr. ***************** 2018 **** F-150.
  
  If Mr. ***************** experiences any concerns with his vehicle in the future, we recommend that he contact the dealership immediately for prompt inspection and repair.
  
  Thank you for bringing this matter to our attention.  Please consider this our final report
  
  Sincerely, 
  
  
  ***********************
  Consumer Affairs Legal Analyst 
  
  cc: ********************************
  *****************************************************************************

  Customer response

  04/14/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]  I have read the reply from ****.  I currently have a service appointment scheduled for 4/21 at 9a.m. at ********************, Va to have the *** applied to attempt to repair the ISSUES with my truck.  I would like to know what the next step in the process is for **** if the *** doesn't resolve the problems.
  
  Regards,
  
  ********************************

• Initial Complaint

  03/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  i bought a 2018 for f 150 brand new I have had continuing problems with my brakes . i have had to do complete brake jobs 3 times in 4 years last one was 1200$ i have ****** miles on the vehicle . I have called **** several time with no compensation and or getting to the root of the problem . they dont seem to care whats going on with my truck . i spent over 2000$ in brake jobs . i spent ***** on this vehicle . please help me thx *******************

  Customer response

  04/04/2023

  ***************** **** F 150 

  Business response

  04/06/2023

  Re: *************************; Complaint: ********; VIN: *****************
  
  Dear ***********************:
  
  A complaint was filed with your office by ************** regarding his 2018 **** F-150. You asked Ford Motor Company to review and provide your office with our written response. Our Consumer Affairs Department has reviewed **************** concern regarding the brake repair and his request for repair assistance. 
  
  The review indicates that ************** contacted Customer **************** and the Customer Experience Specialist advised him there were not any programs available that can assist with a brake repair. We believe this decision was appropriate.If ************** experiences any concerns with his vehicle in the future, we recommend that he contact the dealership immediately for prompt inspection and repair. 
  
  If you have further questions or concerns, you can reach our **************************** via chat Monday - Friday 8:30 AM -10:00 PM EST and Saturday/Sunday 11:00 AM - 7:00 PM EST. You will find our chat option on www.ford.com/support, look for a blue LIVE CHAT bubble near the bottom right-hand corner of the screen. You can also reach our inbound phone team Monday - Friday 8:00 AM - 11:00 PM EST and Saturday 8:00 AM - 8:00 PM EST (closed Sunday) at **************. Hearing and speech impaired callers can contact the Telecommunication Relay Service by dialing 711.
  
  Thank you for bringing this matter to our attention. Please consider this our closing report. 
  
  Sincerely, 
  
  
  
  ***********************
  Consumer Affairs Legal Analyst 
  
  cc: *************************
  PO Box 96
  ***********, ** *****

• Initial Complaint

  02/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I own a 2019 **** Festiva. There is only ***** miles because I have been ill three brain tumor surgeries and couldn't drive. I now can drive so I took my car to **********************. I have the extended warranty they paid for two minor things, and my fee was ****************, the bill is ******. I had points I thought ****** I believe but **** the service manager said there not there. I called **** points and explained my car only has ***** miles and explained why, told her I cannot pick up my car because they took my points away. She looked and very sarcastic told me you should have used them. I again explained why I couldn't, she said too bad you should have and I am not getting back. I said I read online you did other people. She said yes but not you!! I have no way to get to doctors now. I cannot afford to pay for my service now because they took my points away last month. I am so upset. No one cares anymore. *****************************

  Customer response

  02/08/2023

  Please cancel I am all set thank you to ****

• Initial Complaint

  02/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a new ********************* Dec of 2020 since then I have had the following issuesRestraint system failure driver side 2 trips to the dealership to fixRestraint system failure pass side 2 trips to fixTrim around driver seat replacedNavigation issues been in at least 5 times and still doesnt work right The pass window got stuck down Currently the horn started blaring at night in the locked garageThe hatch on the back will not unlock rightThe warranty is running out in 700 miles. It has ***** miles on **** goes in 2 weeks to work on the hatch and the navigation againThe dealership admits they have never seen one with so many issues I asked **** to buy it back and was denied Ive asked for to extend my warranty at no cost denied. Basically was told there is nothing they can do to help me. They even told me to call the BBB. All documentation of service should be available at ********************* ******** **

  Customer response

  02/08/2023

  *****************
  This is my VIN

  Business response

  02/13/2023

  February 13, 2023
  
  
  
  Better Business Bureau ************************
  Attention:***********************************
  20300 *******************************************************************************; 48076-6409
  
  Re:***************************; Complaint: ********; VIN: ***************** 
  
  Dear Ms. **********: 
  
  A complaint was filed with your office by Ms. ***** regarding her 2021 **** Explorer. You asked Ford Motor Company to review and provide your office with our written response. Our Consumer Affairs Department has reviewed Ms. ***** concern regarding the restraint system failures,and her request for an extended vehicle warranty. 
  
  We have attempted to contact **************, to no avail.  However, we are in the process of providing an extended warranty for ************** vehicle.
  
  If you have further questions or concerns, you can reach our **************************** via chat Monday - Friday 8:30 AM - 10:00 PM EST and Saturday/Sunday 11:00 AM - 7:00 PM EST. You will find our chat option on www.ford.com/support, look for a blue LIVE CHAT bubble near the bottom right-hand corner of the screen. You can also reach our inbound phone team Monday - Friday 8:00 AM - 11:00 PM EST and Saturday 8:00 AM - 8:00 PM EST (closed Sunday) at **************. Hearing and speech impaired callers can contact the Telecommunication Relay Service by dialing 711.
  
  Thank you for bringing this matter to our attention.  Please consider this our closing report.   
  
  Sincerely, 
  
  
  
  *****************************
  Consumer Affairs Legal Analyst 

• Initial Complaint

  12/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We own a 2020 ******* Navigator still under warranty. On November 23, 2022 we were driving on an interstate about an hour east of ********* when the sunroof exploded. It sounded like a shotgun blast and glass shards rained on our children. There was no strange weather, no impact, or other cause. Web research has found this is a known **** issue.************************************************************************************************************************************************************************************************************* has refused to handle this under the warranty. The repair cost is estimated over $2500 and they have offered $1500.

  Customer response

  01/06/2023

  Thank you.  **** has agreed to cover costs, so the complainant is resolved.

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