Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

LaFontaine Toyota Kia Hyundai of Dearborn has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLaFontaine Toyota Kia Hyundai of Dearborn

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2027 S Telegraph Rd, Dearborn, MI 48124
    BBB File Opened:
    11/4/2021
    Years in Business:
    25
    Business Started:
    3/4/1999
    Business Incorporated:
    3/4/1999
    Type of Entity:
    Corporation
    Business Management
    • Michael T Lafontaine, Resident Agent

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    2019 ******* Tuscon was purchased preowned in 03/2020 from a dealership in ****** , **, this vehicle was serviced by this dealership in ********, ** sometime around June 2021 just prior to my warranty being up because the engine light came on and it was found to need major engine repair, they did engine repair work, less than 6 months after the work was completed the engine light came back on, when I took it back I was told it was because I got my oil changed at a non-******* dealership and they ****t use the correct oil filters and that I needed to get my oil changes only at the dealerships. Then they made repairs to the engines timing. again a few months later the engine light was back on, I took it in to the dealership and they said its on because you are late on your oil change, I stated I have an appointment for Aug. 1,2022 because they only do them with an appt, I was told at that time by the service advisor that I had to go to a different dealership to get it done right away and that why the engine light was on. I told him that that was not the case and that I had been dealing with this same issue for over a year and it needed to be addressed, he ran the code and I took it to another dealership on july 20 and had the oil changed, on july 27 they engine light came back on, the next morning it was off, on july 28th the engine light was back on, I took it to the dealership on 07/30/22 , was the second car that pulled in when they opened and the service advisor refused to check the codes on the vehicle because I had no appointment, I told him I was advised I could bring it in whenever they were open for the codes to be retrieved by the dealership, he still refused. At this point it has been over 1 1/2 years I have been going back and fourth with this vehicle and the engine problems, I am able to drive it, but I **** feel safe, at any moment the engine can leave me stranded, I want this vehicle replaced and they need to work on their customer service skills

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer H

    1 star

    02/06/2024

    I had the worst experience here. My 2015 *********** was towed here on Jan 30 2023 after it was stolen. They told me since **** were so easy to steal that it would be awhile before my car was able to be fixed, told me that it could be fixed sooner, but if not, they scheduled me a service appointment for March 21 2023 and said at the latest it'd be done then.Well March 21 came and went, I called the dealership multiple times a day March 21 & 22 and wasn't able to get anyone on the phone until the 23rd when someone told me they didn't know who set that appt or told me it would be ready then but they were mistaken.There was no estimate on when my car would be repaired due to a "national backorder" of parts. However I'm still wondering why they didn't at least fix the broken window right away - pretty ********** wasn't back ordered. Regardless, once my car had been there for 100 days on May 10, I decided to send them a little message. I went to the lot and decorated my car with a party hat, balloons, and all the emails *** had sent me blowing smoke. At 8:30 am on May 12 someone called and let me know my car was repaired and ready to be picked up!A MIRACLE! ONE day after I had been there decorating and my window was still busted with glass everywhere and my steering column torn apart, the parts magically appeared and the repairs were made the same day! So I went to pick it up and asked if the mandatory anti-theft recall that's supposed to be done with ANY service, and was told no. They couldn't do it that day but if I wanted to leave it until Monday they could do it in 30 min. (Last time I called about this recall they scheduled me an appointment for October 5) The moral of my story is that this dealership employs exclusively liars and they won't give one single c*** about you until you make yourself heard. AVOID bringing your car here for any reason and DO NOT BUY A CAR HERE OR ANY KIND OF ****

    Local BBB

    BBB of Detroit & Eastern Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.