ComplaintsforCarhartt, Inc.
Clothing
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Complaint Details
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Initial Complaint
12/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Company requested package to be returned to them, customer service barely replies to emails, Carhartt refusing issue refund and changing their rule on refunds timeline "due to holiday season".Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a purchase on their website intending to give it as gifts with the order number **********. Unfortunately I came under some hard circumstances that prevented me from no longer being financially stable to give it out as gifts that I intended. I created a return from their website and shipped all their items back. As per the tracking, it was delivered back on Nov 29. I will enclose the tracking link:https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z04061Y9010762597&loc=en_US&requester=ST/trackdetails Their policy state that refund will be process 3-5 business days. As you can see, it's well passed that and when I contact for an update, they say that they're behind for the holidays. They are putting a financial strain on me at a very difficult time in my life. I hope this can be resolved quickly.Initial Complaint
04/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased an item that cost $96 (jacket) and it was never delivered. I called ***** to file an investigation, and after 3 days ***** said they could not find the jacket and to contact carhartt. After contacting carhartt, i was told 3 times, in 3 weeks they are issuing a refund, but I have not received a refund, or my jacket.Initial Complaint
03/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I made an order #********** at Carhartt online on Feb. 9th 2022. I started my return for this order on Feb. 16th. The package arrived back to the business on the 22nd. This was confirmed with two representatives I chatted with, after at first getting the run around stating the refund was somehow issued the same day I purchased the items.... I have screenshots of the chat rep's promising me they refunded my money ($34.40) back to my original form of payment. However, I still do not have my refund.This needs to be taken care of because I need my money back. I have proof of return and the *** drop off slip. Thanks.Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased sets or carhartt knee pads for use in my double knee work pants (again carhartt) and after several weeks of use (washing) the knee pads have ***** apart in all of my work pants (carhartt says you can wash the pants without removing them).I called customer serviced on the 17th of the month but the agent (*********) hung up on the phone on me. When I called back I requested to speak wiht a manager and and was transferred to ******* but was again hung up on.Initial Complaint
02/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased two sets of knee pads for my carhartt workpants (1 for each pair) and after about 3 weeks, the knee pads started falling apart in the washer and dryer (******* says you can wash them 50 times!! I tried contacting ******* customer service but was just hung up on when trying to get help. when I called back I was transferred to a supervisor (even though I asked for a manger) and was hung up on again.What a way to treat your customers calling for support ********* and ******* (agent and supervisor)Initial Complaint
01/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned my order# ********** and the tracking number is 1Z04061Y9015116384. I contacted merchant following up on my return of order and request updates since it's been over a month since i've returned the order. Each time i've contacted, they gave me false information about them processing it still. On 1/11/22 a representative finally found out that the shipment was lost and would help me. I contacted *** to process a lost package claim but could not complete since I was not the originator of the return label. I was directed to contact the merchant to file a lost package claim. I called merchant again on 1/18/22 and they spent over an hour looking into it and refused to help me. I told them that they need to process a lost package claim in order to finalize and close out this dispute. They again refused to help me and continued to give me instructions to contact the shipper again. I am always given the wrong information by their team and they haven't been trying to help me in my situtation.Initial Complaint
01/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a Carhartt jacket for 25 years was getting a little worn out so I decided to buy a new one so I purchased my new car park jacket December 12th. I knew ******* always stood by their products and had a lifetime guarantee on manufacturer defects. The date is now January 5th and the jacket in the elbow area is worn out and ripping. I did go to the store I purchased it at by Carhartt suggested but they did not have my size so I could not exchange it. I called the customer service 800 number I was told that if I could not return it to the store that I should contact ******* again so I did. I was told by the second customer service representative that I had to send the jacket for further inspection. Any new jacket would come between 10 and 14 business days. It is winter time and I don't have another one or jacket I've always depended on Carhartt and their quality. The customer service Representatives simply stated that she could not do anything but give me a 10% discount and if I would like to buy another jacket. All I asked was can you send me a jacket and then I can send you this one back. I was told that company policy they cannot do that. I guess Carhartt changed over the last 25 years I'm standing behind their product very disappointed. I even stated to the customer service representative if I go and exchange this I will purchase another jacket but it will not be a Carhartt she told me she was sorry about that and my decision but that's all she could do.Initial Complaint
12/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order online with carhartt.com on 11/13/2021 (order #**********). All items arrived in about 5-7 days except for one sweatshirt in which i was able to purchase using my loyalty points. I called first week of 11/29 to confirm if my last item would be shipped which was the sweatshirt purchased with the loyalty points. **************** confirmed yes, it is on the dock waiting to be shipped out and would receive an email confirmation of shipment. I received no email confirmation so i called a second time to confirm again. I was then told that my order was cancelled and i would not be receiving my item. If wanted i could order again but i would not be receiving my loyalty points back so would have to purchase the item. I refused and asked for a replacement sweat shirt be sent. Approval from management would be needed and was told by the associate that they would follow up and call/email me back. Again i received no follow up and called a third time to address the issue. **************** this time stated that normally a replacement sweat shirt would be sent at no additional cost but still needed management approval and would email me back. This time i did receive follow up from the associate in an email but no issues were resolved. Email stated still waiting for approval. So i am about a month after my order with no path on if i will be able to receive the sweat shirt and use my loyalty points or if i am out both a sweat shirt and all my points.
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Customer Complaints Summary
45 total complaints in the last 3 years.
13 complaints closed in the last 12 months.