ComplaintsforCrunch Fitness
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Complaint Details
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Initial Complaint
04/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My name is *************************** and I have been deceived by this non BBB accredited multi million dollar business. I stopped going to this fitness over a year ago when I went away to college to start my winter semsester in 2022 and I makes multiple phone calls to crunch ********, Crunch headquarters, and customer service I explained I moved out of town and there was no crunch near me in **********. They continue to tell me that you need to be in person to cancel a membership which made no sense to me after many phonecalls between me and crunch and me and my bank were getting out of hand and affecting my schoolwork. Crunch fitness continues to charge my card as I havent used there services in close to 2 years as their records will show. Today I woke up to an account in collections because of crunch fitness, no one wants your cheap services you guys deceived me for 2 years. I need this off my credit report and off my name you guys would not let me cancel my membership over the phone as I told you I moved out of state.Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was at the gym teaching my friend how to wrestle. We were in the far corner away from sight of everyone else as to not bother anybody and we made sure not to get in anyones way. Ive seen tons of people go full on live wrestling before without consequence so I was confused when the manager angrily came up to us and told us to get out. It was the manager with the pony tail and a tattoo on his head. We didnt argue and listened to what he said. We went to the locker first to grab my stuff and my friend went up to my other friends so he can get the keys for his car because he was carrying them for him in his bag. We then had him tell us to come to the counter and him then proceed to pull our memberships without any warning beforehand. My friend asked why as it was his first offense. The manager responded you tried running away to your friends and in the locker room which is a complete lie. My friend informed him he was getting his keys he said well Im going to take your membership away anyways and proceeded to revoke our memberships. We have to pay for the membership even though it got pulled, which I find completely unfair that the manager can take away your membership just because he doesnt like you. Ive seen people boxing in the middle of the gym on the carpet area and him not care. Ive seen people live wrestle and almost hurt each other in the carpet area and nothing happens. But safely and going extremely light with my friend to teach him how to wrestle is somehow justification to pull our membership? I dont understand. I just want my membership or my money back. Same with my friend.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.